Lead Piecework Housekeeper
About The Position
The Lead Housekeeper assists department managers in leading and developing a team of housekeepers through coaching, performance management, and daily operations that meet productivity and quality standards. The role includes assisting with scheduling and fostering a collaborative work environment, while also performing hands-on cleaning and inspections to maintain company standards. Compensation is $24–$25 per hour, less payroll deductions and required withholdings, for training, required meetings, non-post-reservation cleans, and paid time off. Each clean pays a minimum of $35 and a maximum of $350. Compensation for supply pickup and drive time to and from piece-rate assignments is included in the applicable piece rate. The schedule is 30–40 hours per week, five days a week, with Sundays and Mondays required. Weekends and holidays may also be required. Work may take place indoors or outdoors in private homes, resorts, offices, and laundry facilities, often in varying weather conditions. Schedules may change based on guest and homeowner needs and may include early mornings, evenings, weekends, and holidays. The position requires regular travel within the assigned local market or region and reliable transportation. An offer is contingent on successful completion of a background check.
Requirements
- One to two years of experience in housekeeping or a similar position.
- Prior supervisory or management-level experience in a similar industry.
- Tech-savvy, with experience using digital systems and applications and comfort using mobile apps, tablets, and software platforms.
- Reliable personal transportation, as the role involves frequent travel between worksites.
- Dependable, self-motivated, able to work independently, and able to contribute positively to a collaborative team.
- Able to communicate clearly and thoughtfully with people online and in person, representing the company positively.
- Able to travel regularly within the locally assigned market and/or region.
- Able to perform the described physical activities and lift up to 50 pounds without assistance.
- If required to drive a personal vehicle for work, must have reliable transportation, a valid driver's license, and be at least 18 years old.
- If required to drive a company vehicle, must have a valid driver's license, be at least 21 years old, and have been licensed for at least three years.
- Must successfully complete a background check as a condition of an employment offer.
Nice To Haves
- Experience in the hotel, hospitality, vacation, or a similar industry is highly preferred.
Responsibilities
- Oversee daily operations and workflow to optimize team productivity and meet departmental objectives; identify improvement opportunities and implement process enhancements.
- Inspect cleans completed by housekeepers and provide touch-up cleaning support as needed.
- Assist managers in supervising, training, and developing an efficient, high-quality housekeeping team that follows company policies and procedures.
- Foster open communication, collaboration, innovation, and employee engagement, and address team conflicts constructively and promptly.
- Professionally clean and maintain properties using prescribed procedures and products.
- Sweep, vacuum, mop, dust, and wash surfaces; move reasonably portable furniture to clean beneath and behind it; and assist with laundry as needed.
- Assist with scheduling, ticket distribution, and ordering and organizing supplies as assigned by the manager.
- Meet and maintain company standards and metrics, including NPS, standard unit appearance, and efficiency.
- Assist managers with the assigned portfolio budget, adhere to annual costs, and perform cost-benefit analyses.
- Support the team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
- Partner with and assist the Business Development Representative when new units join the portfolio.
- Conduct regular inspections before guest and owner arrivals.
- Maintain open, collaborative relationships with regional team members and upper management.
- Provide cross-coverage for the manager and co-leads when necessary.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays for non-exempt employees.
- Paid flexible time off and holidays for exempt employees.
- Paid sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
