Piecework Lead Housekeeper

First Chair Destinations•Warren, VT

About The Position

The Lead Housekeeper assists department managers in leading and developing a team of housekeepers through coaching, performance management, and daily operations optimization. The role helps meet productivity and quality standards, supports scheduling, and fosters a collaborative work environment while also performing hands-on cleaning and inspections. Compensation is $24 per hour, less applicable deductions and withholdings, for training, required meetings, non-post-reservation cleans, and paid time off. Clean assignments pay from $30 to $330 minimum/maximum per clean. Compensation for supply pickup and travel to and from piece-rate assignments is included in the applicable piece rate. The schedule is 30–40 hours per week, with weekends required and holidays potentially required. Work may take place indoors or outdoors in private homes, resorts, offices, and laundry facilities, sometimes in varying weather conditions. Schedules may change according to guest and homeowner needs and may include early mornings, evenings, weekends, and holidays. The role involves regular travel within the locally assigned market or region and requires reliable transportation. An offer is contingent on successful completion of a background check.

Requirements

1–2 years of experience in housekeeping or a similar position.
Prior supervisory or management-level experience in a similar industry.
Reliable personal transportation for frequent travel between worksites.
Dependable, self-motivated, punctual, and able to work independently while contributing positively to a collaborative team.
Comfortable communicating with people online or in person and sharing information clearly and thoughtfully in a manner that represents the company positively.
Able to move freely, including balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and performing repetitive hand and finger motions.
Able to lift up to 50 pounds without assistance.
If required to drive a personal vehicle for work, must have reliable transportation, a valid driver's license, and be at least 18 years old.
If required to drive a company vehicle, must have a valid driver's license, be at least 21 years old, and have been a licensed driver for at least 3 years.
Must successfully complete a background check as a condition of employment.

Nice To Haves

Experience in the hotel, hospitality, vacation, or a similar industry is highly preferred.
Tech-savvy, with experience using digital systems and applications and comfort using mobile apps, tablets, and software platforms.

Responsibilities

Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives; identify areas for improvement and implement process enhancements.
Inspect cleans completed by housekeepers and support touch-up cleans as needed.
Assist managers in supervising a high-quality housekeeping team, ensuring staff are trained, effective, and follow company policies and procedures.
Foster a collaborative work environment, promote open communication and employee engagement, and address team conflicts constructively and promptly.
Professionally clean and maintain properties using prescribed procedures and products in accordance with company standards.
Sweep, vacuum, mop, dust, and wash surfaces; move reasonably portable furniture to clean underneath and behind it; and assist with laundry as needed.
Assist with scheduling, ticket distribution, and ordering and organizing supplies, as assigned by the manager.
Meet and maintain company standards and metrics, including NPS, standard unit appearance, and efficiency.
Assist managers with the assigned portfolio budget, adhere to annual costs, and perform cost-benefit analyses.
Support the team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
Partner with and assist the Business Development Representative when new units join the portfolio.
Conduct regular inspections before guest and owner arrivals.
Establish and maintain open, collaborative relationships with regional team members and upper management.
Provide cross-coverage for the manager and co-leads when necessary.
Perform other duties as assigned.