Lead Housekeeper

Castle Group•Boynton Beach, FL

About The Position

The Lead Housekeeper is responsible for daily housekeeping operations at sites and facilities, ensuring high standards of cleanliness and maintenance throughout all areas. The role includes moving tables, chairs, and other items weighing up to 35 pounds to facilitate events in the Grand Hall. The Lead Housekeeper provides exemplary service consistent with Castle Group’s values and mission and demonstrates customer service representative of Castle Royal Service. The role may include supporting or supervising housekeeping teammates, assigning tasks, helping train staff, and coordinating special cleaning requests with the Housekeeping/Maintenance Supervisor and/or Property Manager. The position also involves responding to resident inquiries, following safety procedures, and assisting with hurricane preparation before, during, and after a storm.

Requirements

High school diploma or equivalency.
At least 1 year of experience as a housekeeper or in a similar position.
Prior experience managing and leading a team.
Knowledge and understanding of Material Safety Data Sheets (MSDS).
Strong customer service, communication, and interpersonal skills.
Ability to work under tight deadlines and use time effectively according to key priorities.
Effective written and verbal communication skills.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
Ability to lift 40 pounds following appropriate safety procedures.
Ability to stand for long periods, crawl in small spaces, walk and climb stairs, stoop and bend, handle and grasp objects and equipment, reach with hands and arms, and repeat motions with wrists, hands, and fingers.
Ability to work in varying environmental conditions, including heat, cold, wind, and rain, and potentially outdoors in all seasons.
Ability to navigate properties and buildings quickly and easily.
Ability to detect auditory and/or visual emergency alarms.
Ability to climb ladders and work at heights above ground level.
Ability to hear, understand, and respond appropriately to verbal requests in person and over the telephone.
Visual ability correctable to 20/20.
Ability to communicate verbally in an understandable and professional manner in person and over the telephone.
May be required to travel off-site for training sessions.
May be required to work extended hours and weekends if needed.

Responsibilities

Perform routine cleaning, including vacuuming, sweeping, mopping, dusting, and sanitizing.
Inspect common areas and hallways to ensure they meet cleanliness standards.
Maintain cleaning and equipment inventory and order supplies as needed, ensuring purchases are approved by the Maintenance/Housekeeping Supervisor and/or Property Manager.
May support supervision of housekeeping staff, assign daily tasks, and ensure cleaning schedules are completed.
Ensure teammates follow safety regulations, including proper use of PPE.
Assist with hurricane preparation before, during, and after a storm.
Help train new housekeeping staff and provide ongoing guidance and performance feedback.
Coordinate special cleaning requests with the Housekeeping/Maintenance Supervisor and/or Property Manager.
Respond to resident inquiries about housekeeping and cleanliness in a timely manner.
Carry out supervisory responsibilities in accordance with Castle policies and applicable laws, which may include interviewing, hiring, training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Perform other duties as assigned by the direct supervisor.