Lead Housekeeper

First Chair Destinations•Conway, NH

12d•Hybrid

About The Position

The Lead Housekeeper assists the department managers in leading and developing a team of housekeepers through coaching, performance management, and optimizing daily operations to meet productivity and quality standards. You'll assist with scheduling, and fostering a collaborative work environment while participating in hands-on cleaning and inspections to maintain our high standards.

Requirements

1 - 2 years experience in housekeeping or similar position.
Prior experience in supervisory or management level position in a similar industry.
Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
This role involves frequent travel between worksites, so reliable personal transportation is essential.
Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.
Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.
Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age.
Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.
Successful completion of a background check.

Nice To Haves

Experience working in hotel, hospitality, vacation or similar industry is highly preferred.

Responsibilities

Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives.
Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
Perform inspections of cleans completed by Housekeepers and support touch-up cleans as needed.
Assist managers with supervision of an efficient and high-quality team of housekeeping personnel ensuring all are trained, effective, and adhere to company policies and procedures.
Foster a collaborative work environment that promotes open communication, innovation, and employee engagement.
Address team conflicts constructively and in a timely manner as they arise.
Professionally clean and maintain properties using cleaning procedures and products in conformance with prescribed company standards.
Sweeping, vacuuming, mopping, dusting, and washing all surfaces.
Move all reasonably portable furniture in rooms to clean under and behind and assist with laundry as needed.
Assist with scheduling, distribution of tickets, ordering and organizing supplies, as assigned by the manager.
Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
Assist managers with assigned budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
Partner and assist your Business Development Representative when new units join the portfolio.
Conduct regular inspections prior to guest and owner arrivals.
Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
Provide cross-coverage for your manager and Co-Lead(s) when necessary.
Other duties as assigned because every day is different in hospitality!