Lead Personal Shopper

Lowes Foods•Hickory, NC

5d•Onsite

About The Position

The Lead Personal Shopper supervises a team of Personal Shoppers who fulfill Lowes Foods To Go orders and provide guests with an engaging experience. The role includes efficiently picking orders, building relationships with guests to understand their needs and preferences, and supporting marketing and business-development efforts to increase adoption of Lowes Foods To Go. The position offers experience in eCommerce, logistics, information technology, customer service, and grocery retail. The Lead Personal Shopper drives the team to meet operational and service standards and motivates and develops team members.

Requirements

Ability to supervise, train, and develop others.
Friendly, energetic, genuine, and outgoing personality with strong people skills.
Ability to communicate clearly and concisely.
Strong attention to detail and ability to multitask.
Ability to work well with others, including people with differing personalities and viewpoints.
Ability to read and understand information and follow direction.
Knowledge of, or ability to quickly learn, the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to lift 25 pounds consistently and 50 pounds occasionally.
Ability to bend, kneel, and stand for extended periods.
Ability to work with computers and handheld Android or iOS devices, and basic Microsoft Office skills.
Ability to perform basic troubleshooting for systems or mechanical issues with support-team assistance.
Knowledge of agricultural products and the seasonality of offerings.
Knowledge of Microsoft Excel, email, keyboarding, and basic computer skills.

Responsibilities

Support in-store and curbside marketing programs to promote Lowes Foods To Go services and drive subscriptions.
Partner with the Guest Service Manager to create effective schedules for the eCommerce team.
Guide the team in interacting with guests in a genuine, fun, and friendly manner.
Maintain departmental sanitation and safety according to Lowes Foods standards.
Motivate and educate the team on expectations and best practices.
Perform the duties of Lowes Foods To Go Personal Shoppers, including order fulfillment, guest communication, and technology protocols.
Operate the department according to operational standards.
Promote a department environment focused on safety, efficiency, and service.
Publish and hold the team accountable for business metrics, including on-time orders, pick efficiency, and curbside wait time, and for executing marketing and merchandising programs.
Conduct training and quality inspections and provide feedback to Personal Shoppers.
Report out-of-stocks and product quality or freshness issues to store management daily.
Communicate service issues to the Guest Care Center and store management daily.
Communicate with guests by phone and email to ensure satisfaction.
Provide in-store guest service as needed, including bagging, locating products, cleaning, and maintaining No Noticeable Wait.
Maintain a professional appearance and attitude.
Partner with the division’s Lowes Foods To Go Field Specialist to coordinate orientation, training, ongoing education, and feedback for Lowes Foods To Go hosts.
Perform other duties assigned by management.