Lead Personal Shopper

Alex Lee•Lexington, SC

About The Position

The Lead Personal Shopper supervises a team of Personal Shoppers who provide an engaging experience for guests using Lowes Foods To Go (LFTG). The role involves efficiently picking orders, building relationships with guests to understand their needs and preferences, and supporting the growth of the company’s eCommerce sales channel. The Lead Personal Shopper guides the team in meeting operational and service standards and supports outreach and business development efforts to increase LFTG adoption in the store. The position offers experience in eCommerce, logistics, information technology, customer service, and grocery retail. The ideal candidate is positive and results-oriented, able to lead and motivate individuals, and comfortable interacting genuinely with guests.

Requirements

Ability to supervise, train, and develop others.
Friendly, energetic, genuine, and outgoing personality with strong people skills.
Ability to communicate clearly and concisely.
Strong attention to detail and ability to multitask.
Ability to work well with others, including people with differing personalities and viewpoints.
Ability to read and understand information and follow direction.
Knowledge of, or ability to quickly learn, the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to lift 25 pounds consistently and 50 pounds occasionally.
Ability to bend, kneel, and stand for extended periods.
Ability to work well with computers and handheld Android/iOS devices, and basic Microsoft Office skills.
Ability to perform basic troubleshooting for systems or mechanical issues with assistance from support teams.
Knowledge of agricultural products and the seasonality of offerings.
Knowledge of Microsoft Excel, email, keyboarding, and basic computer skills.

Responsibilities

Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
Guide the team to interact with guests in a genuine, fun, and friendly manner.
Maintain sanitation and safety throughout the department according to Lowes Foods standards.
Motivate and educate the team on expectations and best practices.
Execute the duties required of LFTG Personal Shoppers, including fulfillment, guest communication, and technology protocols.
Operate the department according to strict operational standards.
Cultivate an environment focused on safety, efficiency, and service.
Publish and hold the team accountable for business metrics, including on-time orders, pick efficiency, and curbside wait time, as well as proper execution of marketing and merchandising programs.
Conduct consistent training and quality inspections and provide feedback to Personal Shoppers.
Communicate out-of-stock or quality and freshness situations to store management daily.
Communicate service issues to the Guest Care Center and store management daily.
Communicate with guests by phone and email to ensure guest satisfaction.
Provide in-store guest service as needed, including bagging, locating products, cleaning, and maintaining No Noticeable Wait.
Maintain a professional appearance and attitude.
Partner with the division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position LFTG hosts for success.
Perform other duties assigned by management.