Lead Patient Services Rep
About The Position
The Lead Patient Services Representative is the internal and external first point of contact for patient and clinic issues and coordinates day-to-day front desk operations. The role oversees patient flow to help minimize wait times and serves as the point of contact for patient complaints, working with the clinic manager to resolve issues. The position helps ensure delivery of high-quality, cost-efficient care that supports the UT Health primary care model. UT Health East Texas Physicians operates 90 primary and specialty care clinics and eight urgent care centers across the region. The organization is affiliated with The University of Texas at Tyler School of Medicine and provides education, research, and residency programs.
Requirements
- High school diploma or GED.
- Experience posting payments and entering charges.
- At least 2 years of experience in a clinic or healthcare setting.
Responsibilities
- Serve as the internal and external first point of contact for patient and clinic issues.
- Coordinate day-to-day front desk operations.
- Oversee patient flow to help minimize patient wait times.
- Act as the point of contact for patient complaints and assist in resolving issues in collaboration with the clinic manager.
- Help assure delivery of high-quality, cost-efficient care that supports the UT Health primary care model.
Benefits
- Career growth opportunities
- Tuition assistance
- Wellness resources
- Paid time off
- Comprehensive health benefits
- Supportive, inclusive culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
