Patient Financial Services Rep Lead

Carle Health•Champaign, IL

4d•$20 - $33

About The Position

The Patient Financial Lead is proficient in the responsibilities of a Patient Financial Rep 3. In collaboration with the supervisor, the lead conducts regularly scheduled staff meetings and facilitates initiatives within the department, across the enterprise, and with external entities. The role supports the Carle Experience through activities such as regular staff rounding and completing reports for productive monthly meetings with the supervisor. The lead supports the supervisor by interpreting and analyzing financial data to monitor performance and establish departmental benchmarks. They coordinate daily schedules to support team productivity, create and maintain department policies and procedures, participate in projects and system testing and development, and represent Carle in external accounts receivable efforts. The role also liaises with third-party vendors supporting accounts receivable collections and collaborates with supervisors on random audits to ensure quality and productivity standards.

Requirements

High school diploma or GED.
Healthcare work experience.
Knowledge and skills of a Patient Financial Rep 3.
Experience auditing staff performance.
Conflict management skills.

Responsibilities

Perform the essential job functions of a Patient Financial Services Rep 3.
Participate in system testing and development related to system upgrades and process improvements.
Perform monthly performance audits of Patient Financial Services team members.
Monitor and adjust schedules to ensure coverage for phones and onsite patients.
Develop and provide corrective action plans to team members based on quality and/or productivity audits.
Coordinate daily schedules to support optimal team productivity.
Create, update, and maintain department policies and procedures.
Interpret and analyze financial data to monitor performance and establish departmental benchmarks.
Conduct regularly scheduled staff meetings and collaborate on departmental, enterprise-wide, and external initiatives.
Complete reports and conduct regular staff rounding as part of the Carle Experience.
Represent Carle in external accounts receivable efforts, including meetings with employers and insurance companies.
Serve as a liaison with third-party vendors assisting with accounts receivable collections.
Collaborate with supervisors on audits to ensure department quality and productivity standards are met.
Perform other duties as assigned.