Patient Financial Services Rep Lead

Carle Health•Champaign, IL

About The Position

The Patient Financial Services Rep Lead is proficient in the responsibilities of a Patient Financial Rep 3 and works in collaboration with the supervisor to support the department’s operations, performance, and quality. The role coordinates staff schedules to maintain productivity and coverage, facilitates staff meetings and department initiatives, and helps ensure department policies and procedures reflect and enforce best practices. The lead interprets and analyzes financial data to monitor performance and establish benchmarks, performs audits, and develops corrective action plans when quality or productivity standards are not met. The position also participates in projects, system testing, and development related to upgrades and process improvements; represents Carle in external accounts-receivable efforts; and serves as a liaison with third-party vendors involved in collections.

Requirements

High school diploma or GED.
Healthcare work experience.
Knowledge and skills equivalent to those of a Patient Financial Rep 3.
Experience auditing staff performance.
Conflict management skills.

Responsibilities

Perform the essential job functions of a Patient Financial Rep 3.
Collaborate with the supervisor to conduct regularly scheduled staff meetings and facilitate department, enterprise-wide, and external initiatives.
Complete required Carle Experience activities, including regular staff rounding and reports for monthly meetings with the supervisor.
Interpret and analyze financial data to monitor performance and establish departmental benchmarks.
Coordinate and adjust daily schedules to optimize team productivity and ensure phone and onsite-patient coverage.
Create, update, and maintain department policies and procedures.
Participate in projects and system testing and development related to system upgrades and process improvements.
Perform monthly performance audits of Patient Financial Services team members and, with supervisors, conduct random audits of quality and productivity.
Develop and provide corrective action plans to team members based on quality or productivity audit results.
Represent Carle in external accounts-receivable efforts, such as meetings with employers and insurance companies.
Serve as a liaison with third-party vendors assisting with accounts-receivable collections.
Perform other duties as assigned.