Lead Patient Services Associate (Full-time) Jefferson Moss-Magee, Jenkintown
About The Position
The Lead Patient Services Associate (PSA) enhances the patient and customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice or department. Primarily working at the front desk of an outpatient practice, the Lead PSA verifies insurance, referrals, and patient demographic information. The role supports efficient patient flow to examination rooms and emphasizes prompt, courteous treatment of patients and visitors. The Lead PSA also serves as a resource to other Patient Services Associates by mentoring, training, and assisting with the direction of day-to-day operations.
Requirements
- High school diploma or equivalent.
- At least 3 years of patient-facing healthcare experience.
Responsibilities
- Interact with co-workers, visitors, and other staff consistent with Jefferson's values.
- Mentor and train other Patient Services Associates and assist in directing daily operations; act as an internal and external point of contact.
- Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
- Greet and interact professionally with patients and visitors by phone or in person.
- Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
- Adhere to HIPAA privacy and security requirements and ensure compliance with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
