Patient Services Associate II Jefferson Moss-Magee Full-Time Elkins Park

Jefferson Health Plans • Einstein 60 Township Line Road, PA

1d • Onsite

About The Position

The Patient Services Associate (PSA) II enhances the patient and customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice or department. The role obtains pre-certifications and/or pre-authorizations for procedures and verifies insurance, referrals, and patient demographic information. The PSA II supports the Jefferson Experience by providing prompt, courteous treatment to patients and visitors and maintaining an efficient flow of patients to examination rooms.

Requirements

• High school diploma or equivalent.
• Ability to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to process and interpret data.
• Ability to multitask while managing a time-sensitive workload.

Responsibilities

• Interact with co-workers, visitors, and other staff consistent with Jefferson's values.
• Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
• Greet and interact with patients and visitors professionally, by phone or in person.
• Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
• Perform other duties as requested or assigned.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED