Lead Patient Access Representative - Physical Therapy/Nutrition Services/Endocrinology/Rheumatology/Allergy

Sanford Health • Fargo, ND

2d

About The Position

The Lead Patient Access Representative serves as a resource for employees, internal departments, and external customers across Physical Therapy, Nutrition Services, Endocrinology, Rheumatology, and Allergy. The role supports communication, training, and coverage, and helps the team access resources and direction. The representative must be familiar with all areas of the department and able to fill in, answer questions, and help resolve departmental issues. The position requires independent work with limited supervision and accountability for individual tasks, along with strong customer service skills.

The role works an eight-hour day shift, scheduled between 7:00 a.m. and 5:45 p.m., Monday through Friday. Scheduled weekly hours are 40.

Requirements

• Two years of experience with One Chart or a similar electronic medical records (EMR) system.
• Previous healthcare experience.
• Ability to work independently with limited supervision and take accountability for individual tasks.
• Strong customer service skills.
• Flexibility to work an eight-hour shift between 7:00 a.m. and 5:45 p.m., Monday through Friday.

Nice To Haves

• High school diploma or equivalent preferred.
• Associate degree preferred.
• Five years of customer service experience preferred.

Responsibilities

• Serve as a resource for employees, internal departments, and external customers.
• Provide coverage across departmental areas, answer questions, and assist in resolving issues.
• Assist with new employee orientation and serve as a mentor.
• Provide oversight of work tasks and adjust staffing to maintain appropriate coverage when absences or lack of float coverage occur.
• Support ongoing department education and training.
• Develop training curriculum and materials as needed to meet departmental training needs.
• Facilitate change and encourage adoption of new processes.
• Use analytical decision-making, information gathering, presentation, project management, group facilitation, and training skills.
• Assist with managing productivity and department reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED