Lead Patient Access Representative - Physical Therapy/Nutrition Services/Endocrinology/Rheumatology/Allergy
About The Position
Sanford Health is seeking a Lead Patient Access Representative to support Physical Therapy, Nutrition Services, Endocrinology, Rheumatology, and Allergy. The lead facilitates communication, training, and coverage across departments and serves as a resource for the team by providing information and direction. The role requires familiarity with all areas of the department and the ability to fill in, answer questions, and help resolve issues for employees, internal departments, and outside customers. The representative works independently with limited supervision and is accountable for individual tasks. Responsibilities include supporting new employee orientation, mentoring, coordinating appropriate staffing coverage, providing ongoing education and training, and helping implement new processes. The role may also involve developing training materials and curriculum, managing productivity, and preparing department reports. The schedule is an eight-hour day shift, Monday through Friday, worked flexibly between 7:00 a.m. and 5:45 p.m.
Requirements
- Two years of One Chart or similar electronic medical records (EMR) experience required.
- Previous healthcare experience required.
- High school diploma or equivalent preferred.
- Associate degree preferred.
- Five years of customer service experience preferred.
- Must demonstrate customer service skills and be able to work independently with limited supervision.
Nice To Haves
- High school diploma or equivalent.
- Associate degree.
- Five years of customer service experience.
Responsibilities
- Serve as a resource for employees, internal departments, and outside customers.
- Maintain familiarity with all areas of the department and fill in, answer questions, and assist in resolving departmental issues.
- Assist with new employee orientation and serve as a mentor.
- Provide oversight of work tasks and adjust staffing to ensure appropriate coverage when absences or insufficient float coverage occur.
- Assist with ongoing department education and training.
- Develop training curriculum and materials as needed to meet departmental training needs.
- Facilitate change and support adoption of new processes.
- Apply analytical decision-making, information gathering, presentation, project management, group facilitation, and training skills.
- Assist with managing productivity and department reports.
- Work independently with limited supervision and accept accountability for individual tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
