Lead Patient Access Rep (Full Time - Days) Lansdale Campus Jefferson Health

Jefferson Health Plans•Abington Lansdale Hospital, PA

2d•Onsite

About The Position

This lead role supports both Outpatient Registration and ER Registration, various days Monday through Friday 7a-330p, with a commitment of every other weekend and every other holiday 7a-330p. Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Requirements

High School Diploma or GED
3 years of patient registration experience

Responsibilities

Provides day-to-day support to Patient Access Representatives.
Acts as a subject matter and technical expert.
Ensures that staff offer a positive patient experience to patients and families.
Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership.
Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity.
Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.