Lead Patient Access Rep

Franciscan Alliance, Inc.•Crown Point, IN

1d•Onsite

About The Position

The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient, medical staff, Patient Accounting Department, Nursing, and Ancillary Departments. They assist with staffing and the scheduling of the department and work queues to ensure the smooth delivery of services and departmental efficiency. Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

Requirements

Required High School Diploma/GED
1 year Revenue Cycle Required

Nice To Haves

Must be able to work in Main Admitting, Emergency Department and can work any shift.
Mainly day position but be available for Evening shift
Must be able to work weekends and holidays.

Responsibilities

Act as a resource for staff regarding Information Systems and assist with instructing and educating staff on systems and operational processes.
Prepare work schedules and process for departmental operations and personnel, with guidance from their Supervisor.
Work with appropriate patient work ques and ensures staff are working with them as well.
Assist in the monitoring of coworkers’ performance and provide feedback to appropriate staff members to contribute to coworker evaluations.
Execute designated Bed Planning functions and ensures good communication and alignment of tasks to reduce bed shortages and bed hiding as appropriate.
Request Point of Service (POS) collections for Copayment, Prepayment and Outstanding Balances and assist patient in contacting financial counselors and/or Customer Service for further explanation/education on the patient cost share, payment plans, and Charity options.