Patient Access Rep-Lead

UT Health San Antonio • San Antonio, TX

4d

About The Position

The Call Center Team Lead is the primary point of contact for assigned Access Center Specialist when they need assistant regarding incoming patient requests, including complex inquiries and request. This individual will also provide Access Specialist with feedback and coaching in the areas of productivity and quality of service.

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Requirements

• Experience in a patient access or call center environment.
• Ability to handle complex patient inquiries.
• Skills in providing feedback and coaching.

Responsibilities

• Serve as the primary point of contact for assigned Access Center Specialists needing assistance with incoming patient requests, including complex inquiries.
• Provide feedback and coaching to Access Specialists on productivity and quality of service.

Benefits

• Medical insurance (UT SELECT Medical, free for employees)
• Dental insurance (three plan options)
• Vision insurance (two plan options)
• Disability insurance
• Flexible Spending Accounts (FSAs) for dependent care and healthcare expenses
• Retirement plans (Teacher Retirement System or Optional Retirement Plan, voluntary programs available)
• Paid Time Off (128 to 208 hours based on service years)
• Extended Illness Bank (8 hours accrued per month)
• Paid Family Leave (up to 240 hours)
• 12 paid holidays
• Employee discounts on services, tickets, and gym memberships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed