Patient Access Representative (Full-time; Days) - LCMC Health Westpark Campus

LCMC Health • New Orleans, LA

1d • Onsite

About The Position

Your job is more than a job. Be the First Step in a Patient’s Healthcare Journey As a Patient Access Representative (PAR), you play a vital role in creating a smooth, supportive experience for patients and families from the moment they connect with us. Whether you’re scheduling appointments, verifying insurance, assisting with admissions, or helping patients understand their financial responsibilities, your work helps keep care moving forward. This role combines customer service, problem-solving, and attention to detail in a fast-paced healthcare environment where compassion and communication matter every day.

Requirements

• Strong customer service and interpersonal skills
• Excellent communication and problem-solving abilities
• Comfort working with patient registration, scheduling, insurance verification, and financial processes
• Basic computer proficiency and ability to learn healthcare systems quickly
• Strong organizational and time management skills
• High School Diploma or GED (or equivalent experience)
• 2 years of customer service and/or healthcare experience preferred

Nice To Haves

• You genuinely enjoy helping people and creating positive experiences
• You stay organized and calm in a fast-paced environment
• You communicate clearly and confidently with patients and team members
• You can multitask while maintaining accuracy and attention to detail
• You’re compassionate, professional, and solutions-focused

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone
• Schedule appointments and coordinate patient services accurately and efficiently
• Register patients and update demographic, insurance, and guarantor information
• Verify insurance eligibility and collect required documentation
• Support admissions, transfers, discharges, and bed placement processes as needed
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources
• Answer calls and direct patients to the appropriate departments and services
• Collaborate with clinical and support teams to help ensure a seamless patient experience

Benefits

• Healthcare can feel overwhelming for patients and families. Your role helps create clarity, confidence, and connection during every step of the patient experience—from scheduling to registration to financial guidance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED