Patient Access Associate - Central Scheduling/Financial Clearance (Full-time; days) - LCMC Health Westpark Campus

LCMC Health•New Orleans, LA

20h•Onsite

About The Position

As a Patient Access Associate – Financial Clearance, you play a key role in helping patients feel informed, prepared, and supported before they receive care. From scheduling appointments and verifying insurance to explaining financial responsibility and collecting payments, you help create a smooth experience from start to finish. Your attention to detail and ability to communicate clearly helps prevent delays, reduce confusion, and ensure patients can focus on what matters most—their care. You’ll work closely with patients, providers, and care teams in a fast-paced healthcare environment where accuracy, empathy, and teamwork make all the difference.

Requirements

Strong customer service and communication skills
Ability to multitask and problem-solve efficiently
Comfort working with insurance verification, patient registration, and financial processes
Attention to accuracy and confidentiality in all patient interactions
High School Diploma or GED (or equivalent experience)

Nice To Haves

Detail-oriented and highly organized
Ability to explain complex information in a calm, patient-friendly way
Thrive in a fast-paced environment with multiple priorities
Balance compassion with confidence during financial conversations
Enjoy helping patients feel informed and supported

Responsibilities

Schedule patient appointments and coordinate registrations
Verify insurance coverage, eligibility, and demographic information
Create and update patient accounts accurately and efficiently
Collect and scan required documentation, including IDs, insurance cards, and authorizations
Explain copays, balances, estimates, and financial responsibility to patients
Collect point-of-service payments and support financial assistance processes when needed
Resolve registration and work queue errors in a timely manner
Communicate updates clearly with providers and internal teams

Benefits

LCMC Health is a community.
Our people make health happen.
Celebrating authenticity, originality, equity, inclusion and a "come on in" attitude is the foundation of LCMC Health’s culture of everyday extraordinary
University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+.
Deliver healthcare with heart.
Give people a reason to smile.
Put a little love in your work.
Be honest and real, but with compassion.
Bring some lagniappe into everything you do.
Forget one-size-fits-all, think one-of-a-kind care.
See opportunities, not problems – it’s all about perspective.
Cheerlead ideas, differences, and each other.
Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer.