Lead Parts Advisor

Penn Power•Matawan, NJ

5d•Onsite

About The Position

Take your career to the next level as a Lead Parts Advisor with Penn Power Group, LLC. We have been in business for over 50 years providing outstanding customer service, innovative solution development and have a great ability to adapt to changing markets. We hire the best in their fields. In this role, you'll lead a two-person parts team, own day-to-day inventory management for your location, and work directly with the General Manager to keep operations running smoothly — all while continuing to support customers with the same hands-on service Penn Power Group is known for.

Requirements

Experience leading or mentoring a small team (overseeing a team of 2)
Experience in Warehouse Management Systems or equivalent
Experience in Parts Receiving and Processing
Experience in Kitting Parts and Issue to Techs
Experience in Transacting Inventory Movements
Experience in Parts Inventory Cycle Counting
Ability to lift up to 50 lbs
Strong servicing experience
Strong written and verbal communications
Strong telephone skills

Nice To Haves

Prior experience as a lead, supervisor, or point person on a parts or warehouse team
Experience in opening, reviewing, communicating status to customer
Excellent customer service skills
Coordinating skills to communicate activities with other internal departments to meet customer needs

Responsibilities

Lead a two-person parts team
Own day-to-day inventory management for your location
Work directly with the General Manager to keep operations running smoothly
Support customers with hands-on service
Delegate daily tasks and help resolve day-to-day issues for the parts team
Manage parts inventory accuracy, stock levels, and cycle count outcomes
Work with the General Manager on parts operations, staffing needs, and process improvements
Respond to inquiries regarding the company's services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc.
Promote and sell the company's services
Assess customer needs and promote alternative products and services
Coordinate activities with other internal departments to meet customer needs
Create Work Orders and Purchase Orders in a systems environment
Perform Parts Receiving and Processing
Kitting Parts and Issue to Techs
Transact Inventory Movements
Perform Parts Inventory Cycle Counting
Perform tasks that require sound judgment and the ability to guide others through routine and non-routine situations
Open, review, and communicate status to customers
Communicate activities with other internal departments to meet customer needs