Parts Advisor

Teton Auto Group•The Dalles, OR

12d•$17 - $19•Onsite

About The Position

The Parts Advisor position is vital to the ongoing operations of the parts department. They are the liaison for the technician and getting them the parts needed to fix it right the first time. They are also customer facing and must practice customer service skills while assisting both their internal customers (technicians and advisors) as well as their external customers. This job requires a lot of attention to detail but also moving at a fast pace to keep the flow of all fixed operations running properly.

Requirements

High School Diploma or equivalent
Prior auto parts sales experience (preferred)
Eager to improve in a dynamic work environment
Strong interpersonal and time management skills
Ability to read/interpret safety and maintenance documents
Ability to calculate figures/amounts including discounts, interest, commissions, proportions, percent, area, circumference, and volume
Valid driver's license and clean driving record

Responsibilities

Oversee the parts sales process from start to finish.
Communicate with staff and customers in a friendly and professional manner.
Converse effectively/efficiently regarding customer parts status.
Read and understand the parts catalog when looking up and speaking to specific parts.
Answer phone calls provide price quotes and other information to customers.
Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
Provide high level service to both internal and external customers.
Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
Make sure all internal requests for parts are billed on service repair order.
Receive payment from retail customers or obtains credit authorization.