The Lead, Operations supports associate engagement by providing learning and cross-training opportunities, building relationships, and encouraging teamwork across areas. The role ensures management-assigned work is completed and prioritizes assignments using policies, data, and resources while coordinating with managers, coworkers, customers, and other business partners. The Lead creates and monitors work plans, recommends staffing levels for the daily workload, and adjusts staffing and priorities throughout the shift to meet deadlines. This includes working with associates to solve problems, resolving delays, and using systems to audit progress and identify concerns early. The position helps resolve day-to-day operational challenges in communication with the salaried manager, monitors implementation of One Best Way standards, and drives improvement using Walmart Performance System practices. The role owns the daily management system process for its assigned area, including tracking and trending key performance indicators, identifying gaps, and assigning countermeasures. It serves as a subject matter expert within the support function and identifies resources, department contacts, or managers to help address concerns. The Lead participates in teams, coordinates and executes assignments, supports quality and timelines, and helps others adapt to changes or challenges. The position requires knowledge and ability to execute department roles and flexibility to assist when operationally necessary. The Lead develops, communicates, and implements processes and practices to meet business needs, monitors results, and addresses improvement opportunities. It promotes compliance with company policies, procedures, and standards of ethics and integrity, and supports management in correcting ethical or compliance issues. The role also models Walmart’s expectations to respect individuals, act with integrity, serve customers and members, and strive for excellence through teamwork, accountability, continuous improvement, and support for others.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed