Team Lead Health Operations Logistics (all genders)

Lingoda

1d•Hybrid

About The Position

Lingoda is hiring a Team Lead Health Operations Logistics, based in Berlin or working from home in Germany. The role leads the team responsible for administrative and logistical processes connected to course delivery, services, and examinations. The Team Lead is accountable for team performance, end-to-end and on-time course and exam logistics, reliable operations, and continuous improvement through data-driven process design and automation. The position includes disciplinary leadership, people development, capacity planning, risk and escalation management, and close collaboration with internal teams and external partners. Employment contracts, whether freelance or regular German employment, begin with a two-year term. Applicants living outside Germany can only be offered a freelance contract.

Requirements

At least 3 years of disciplinary leadership experience with operational or administrative teams, including goal setting, feedback, and employee development.
Experience managing teams through metrics and familiarity with common tools such as HubSpot, planning spreadsheets, CRM systems, or ticketing systems.
Experience with change-management processes; experience restructuring teams and roles is desirable.
Proactive approach to identifying risks and bottlenecks, finding solutions, and implementing improvements independently.
Experience working cross-functionally, for example with Sales, Key Account Management, Product, or Quality Management.
Experience using AI-enabled tools and the judgment to apply them to automate and improve workflows.
Strong organizational skills, a structured working style, and high reliability, including under pressure.
Fluent German at C1/C2 level and English at C1 level.
Clear, appreciative communication and enthusiasm for developing people.

Nice To Haves

Experience in education, healthcare, or operational services.
Practical experience with process optimization or workflow automation.
Experience in a growing company.

Responsibilities

Lead the team professionally and disciplinarily, set clear goals and priorities, provide regular feedback, and support team members’ development.
Manage team performance using KPIs, trend analyses, and OKR initiatives; identify bottlenecks and recurring error patterns, and quantify automation opportunities.
Ensure end-to-end, on-time processing of course and examination logistics, from planning through completion.
Coordinate with Course Setup & Service to ensure timely course starts and compliance with AZAV requirements.
Plan team capacity according to volumes, deadlines, and dependencies, and maintain a reliable, predictable working rhythm.
Standardize workflows, reduce manual work, maintain and regularly review team SOPs, and adapt them when processes change.
Maintain accurate data across systems and responsibly use AI-enabled features to improve efficiency.
Identify early warning signs in backlogs, SLAs, and stakeholder feedback; manage complex escalations and develop preventive measures from incidents.
Coordinate closely with Course Setup & Service, Sales, Key Account Management, Product, the Application Team, Quality Management, examination planning, and external partners; ensure smooth handoffs and lead projects that translate new requirements into concrete processes.
Actively shape change processes, including team and role restructuring, while maintaining operational reliability and planning discipline.

Benefits

Company events and budgets for team-building events.
Inclusive, collaborative environment with a strong team spirit and enthusiasm for languages.
Structured onboarding process.
Option to work from home or from the Berlin office.
Education fund for employee development.
Free access to language courses.
Mental health programs.
Company social benefits and pension funds.
Discounted Urban Sports memberships across the EU.
Public transport discounts in Berlin.
30 days of annual leave.
Free snacks and drinks in the office.
Modern hardware needed for the work (not applicable to freelancers).
Flexible working hours.