Lead Operations Specialist
About The Position
The Lead Operations Specialist leads the hourly team at CloudKitchens’ busy Times Square facility, helping keep the facility running and orders moving. The role includes coaching and developing staff, tracking performance, supporting licensees, and stepping in to resolve critical issues or cover shifts as needed. It calls for flexibility and the ability to work productively in a fast-changing, high-volume operation. The position is based onsite at the company’s New York office, five days per week. The primary shift liaison supports lunch and dinner rushes four to five days per week. The base starting rate is $23.00–$25.00 per hour; actual compensation may vary based on experience, skills, and qualifications.
Requirements
- Experience leading teams.
- Ability to spot problems quickly and take ownership through resolution.
- Ability to stay calm, positive, and productive in a high-volume, fast-changing environment.
- Ability to create a supportive team environment where hourly staff can perform well and want to stay.
- Flexibility and willingness to help wherever the operation needs support.
Responsibilities
- Continually onboard, coach, and develop hourly staff who operate the facility and execute order fulfillment.
- Serve as the primary shift liaison for lunch and dinner rushes four to five days per week.
- Address facility, technology, and space issues with licensees, including contacting OFOS on their behalf.
- Coordinate with Facility Operations Managers and team members to prepare licensees for large orders, launches, and business spikes.
- Ensure couriers and customers receive a professional and pleasant experience.
- Cover shifts during call-outs and provide general staffing support.
- Review daily inventories, place replenishment orders when needed, and conduct storage and common-area audits.
Benefits
- Medical, dental, and vision insurance, with multiple plans including HSA options.
- Company-paid short- and long-term life and disability insurance.
- Voluntary accident, critical illness, and hospital indemnity insurance.
- Optional supplemental life insurance for the employee, spouse, and children.
- Pet insurance discount through Fetch.
- 401(k).
- Health Savings Account (HSA).
- Flexible Spending Accounts for healthcare, dependent care, and commuter expenses.
- Paid vacation time accrued at one hour for every 26 hours worked.
- Eight paid holidays per year.
- Paid sick time.
- Paid bereavement leave.
- Paid parental leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
