Lead Service Operations Specialist

Ameriprise Financial Services, LLC • Charlotte, NC

8d • $81,700 - $122,500 • Hybrid

About The Position

Ameriprise Financial is seeking a Lead Service Operations Specialist to establish, manage, and evolve the centralized Security Master function supporting AEIS and the Clearing Broker Dealer. This highly visible role serves as a subject matter expert for security master data and operations and helps define the strategy, governance, controls, and processes for accurate, scalable security setup and maintenance. The role works across Operations, Technology, Product, Risk, and Compliance to improve data quality, reduce operational and regulatory risk, and support future growth.

The specialist provides operational leadership and guidance to team members and business partners without direct reporting relationships. They lead projects and process improvements, translate business needs into requirements, and partner with Technology and stakeholders from design through implementation and stabilization. The role also supports compliance, risk, audit, and control activities related to security master processes.

The position is full-time and exempt. Employees work in the office at least four days per week and may work from home one day per week; some roles may have different in-office expectations. The base salary is $81,700–$122,500 annually and may vary based on job-related knowledge, skills, experience, and work location. Most roles may also be eligible for variable pay, such as bonuses, commissions, and/or long-term incentives. The company offers a comprehensive benefits program that includes vacation time, sick time, 401(k), and health, dental, and life insurance.

Requirements

• Associate degree or equivalent combination of education and relevant experience.
• 5 to 7 years of relevant professional experience.
• Experience leading projects, process improvements, operational analysis, or business change initiatives.
• Experience working with compliance requirements, operational controls, or regulated processes.
• Demonstrated experience coaching, mentoring, or providing indirect leadership to others.
• Strong analytical, quantitative, and problem-solving capabilities.
• Excellent organizational skills and strong attention to detail.
• Ability to manage priorities effectively and deliver results under deadlines.
• Strong written and verbal communication skills.
• Ability to build relationships, influence partners, and drive results across teams.
• FINRA Series 99 required.

Nice To Haves

• Financial services, brokerage, clearing, or product-specific operations experience.
• Experience with security master, reference data, securities setup and maintenance, pricing, or related brokerage operations.
• FINRA Series 7 and/or Series 24.
• Knowledge of Ameriprise customer policies, operating procedures, systems, or business processes.
• Experience supporting cross-functional transformation or operational change.

Responsibilities

• Establish, manage, and maintain the centralized Security Master function supporting AEIS and the Clearing Broker Dealer.
• Serve as a subject matter expert on security setup, maintenance, data integrity, pricing support, and related operational processes.
• Develop and maintain governance, procedures, controls, and quality standards.
• Provide operational leadership and guidance to team members and business partners without direct reporting relationships.
• Identify opportunities to simplify, standardize, and automate security master processes.
• Lead process improvements to increase efficiency, strengthen data quality, and reduce operational risk.
• Conduct quality reviews and monitor process performance to identify trends, gaps, and opportunities for improvement.
• Develop reporting and operational insights to support decision-making and ongoing process management.
• Lead business and operational projects involving security master capabilities, products, systems, and processes.
• Translate business needs into requirements and partner with Technology and stakeholders through design, testing, implementation, and stabilization.
• Help lead change initiatives and support adoption of new processes and capabilities across impacted teams.
• Ensure processes align with applicable policies, controls, and regulatory requirements.
• Partner with Risk, Compliance, Operations, and other stakeholders to identify and mitigate operational risks.
• Support regulatory, audit, and control-related activities involving security master data and processes.
• Build trusted relationships across CLEAR Clearing, Technology, Operations, Product, Risk, and Compliance.
• Communicate complex operational and technical issues clearly to diverse audiences.
• Influence decisions and drive outcomes across teams without direct authority.
• Serve as a trusted resource for leaders and partners seeking expertise in security master operations.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Most roles may be eligible for variable pay in the form of bonus, commissions, and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree