Service Operations Specialist

Zones LLC. • San Jose, CA

8d • $30 - $32 • Onsite

About The Position

The Service Operations Specialist supports technical repair operations and global service logistics. This role combines hands-on hardware troubleshooting, repair, testing, and RMA processing with inventory management, field service logistics, parts reconciliation, and coordination across internal teams, third-party logistics providers, field engineers, and customers. The position contributes to product quality, inventory accuracy, service readiness, and customer satisfaction throughout the service lifecycle.

The role is a six-month contract-to-hire position based in Jersey City, New Jersey, with hours of Monday through Friday, 9 a.m. to 6 p.m. The stated pay is $32.00; no pay period is specified.

Requirements

• Technical school certificate, associate degree, bachelor's degree, or equivalent experience in Electronics, Computer Technology, Supply Chain, Logistics, or a related field.
• At least 2 years of experience in hardware repair, service operations, logistics, inventory management, or a related technical environment.
• Experience troubleshooting electronic systems and computer hardware.
• Working knowledge of Windows and Linux operating systems.
• Strong proficiency with Microsoft Office applications, especially Excel.
• Knowledge of inventory management, logistics operations, and RMA processes.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and collaborate effectively within a team.
• Excellent verbal and written communication skills.
• Attention to detail and strong time-management and prioritization capabilities.

Nice To Haves

• Experience supporting server, storage, networking, or datacenter equipment.
• High-tech manufacturing, service, or logistics industry experience.
• Experience with ERP, inventory management, or warehouse management systems.
• Understanding of service parts planning and field service operations.
• Familiarity with database management and reporting tools.
• Customer-facing technical support experience.

Responsibilities

• Troubleshoot, diagnose, and repair Supermicro servers, storage, networking equipment, and RMA products to meet quality standards and customer requirements.
• Test, calibrate, and validate repaired systems, components, and final assemblies.
• Perform component-level troubleshooting, electronic circuit analysis, hardware diagnostics, component replacement, and rework.
• Execute ECO upgrades and engineering changes as required.
• Follow technical procedures, drawings, specifications, and work instructions when completing repairs.
• Document repair findings and report defective components through RMA and service databases.
• Determine job status, material availability, and work-order completion requirements.
• Provide onsite customer support and technical assistance when required.
• Manage inventory levels across field stocking locations, depots, and service warehouses.
• Monitor inventory accuracy and reconcile discrepancies across systems and locations.
• Coordinate defective-part returns and RMA processing; track and follow up on outstanding or non-returned service parts.
• Work with third-party logistics providers to support timely parts dispatch and SLA compliance.
• Handle reverse logistics, including return tracking and disposition of service inventory.
• Conduct physical inventory audits and onsite inventory reconciliations.
• Collaborate with Accounting, Shipping, RMA, Operations, Product Management, and IT teams to maintain inventory accuracy.
• Support parts transfers, order entries, and inventory transactions in company systems.
• Assist with inventory reporting, data analysis, and reconciliation.
• Work with Product Managers to understand equipment configurations and identify discrepancies.
• Escalate inventory shortages, service issues, and operational risks to appropriate stakeholders.
• Communicate with internal teams, field engineers, and customers about service and logistics activities.
• Maintain accurate records of repairs, inventory transactions, RMAs, and service activities, and keep service inventory databases and tracking systems current.
• Support audits through appropriate documentation and record retention.
• Identify opportunities to improve repair processes, inventory controls, and service operations.

Benefits

• Comprehensive benefits package, including medical coverage and state-mandated sick leave, along with other benefits intended to support well-being and work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree