Service Operations Specialist

HP•Alpharetta, GA

2d•$83,000 - $127,800

About The Position

This role is responsible for the end-to-end execution and control of the purchase order and supplier invoice lifecycle for a defined portfolio of services agreements. It creates and maintains purchase requisitions and purchase orders, validates supplier invoices against contracted rates and statements of work, and resolves exceptions that prevent payment. The role maintains spend, commitment, and contract records used for monthly reporting and forecasting, and supports cost savings and contract renewal activity through accurate analysis of supplier spend and contract compliance. The position works with suppliers and internal business, procurement, accounts payable, and finance stakeholders on purchase order and invoice matters. It contributes to continuous improvement of purchase order and invoice processes, controls, and documentation standards. The role impacts the immediate team by providing analysis and limited project direction input, handles routine issues within established guidelines, and refers more complex matters to a higher level.

Requirements

Four-year degree in Supply Chain Management, Business Administration, Finance, Accounting, or another related discipline, or commensurate work experience or demonstrated competence.
2–4 years of work experience; procurement operations, purchase order and invoice management, vendor or contract administration, accounts payable, or a related field is preferred.
Skills and knowledge listed include Accounts Payable, auditing, continuous improvement, contract management, cost reduction, data analysis, ERP, finance, internal controls, invoice processing, KPIs, Microsoft Excel, process improvement, procurement, purchase orders, purchasing, SAP Applications, SAP Ariba, spend analysis, statements of work, supplier relationship management, and vendor management.
Cross-organizational skills include effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

Experience in procurement operations, purchase order and invoice management, vendor or contract administration, accounts payable, or a related field.

Responsibilities

Create purchase requisitions and purchase orders in source-to-pay systems, ensuring supplier records, cost allocation, contract references, and supporting documentation meet organizational policies and procedures.
Monitor requisition and purchase order approval workflows, follow up on pending approvals, and escalate aging or blocked transactions.
Execute purchase order changes during the contract term, including value and date amendments, line additions, copies, withdrawals, and closures.
Review and validate supplier invoices against purchase orders and contracted rate structures, including effort periods, supporting documentation, tax treatment, and available purchase order balance.
Identify invoice discrepancies and charges without a contractual basis, place affected items on hold, document variances, and pursue written resolution with suppliers and internal stakeholders.
Resolve price blocks, goods receipt and invoice receipt mismatches, and duplicate or misapplied submissions with Accounts Payable and Finance.
Monitor purchase order balances, burn rates, and expiration dates, and give advance notice of contracts approaching renewal, exhaustion, or expiry with remaining balances.
Interpret statements of work and master agreements to extract commercial terms, and maintain supplier reference documentation for team use.
Maintain accurate and complete purchase order and spend tracking records, and prepare analysis for monthly spend, drawdown, invoice aging, and savings reporting.
Support cost savings and cost avoidance initiatives by analyzing run rate against budget, identifying under-utilization and overlapping scope, and preparing rate and market comparison data for contract renewals.
Serve as a day-to-day contact for supplier billing and project management contacts, and coordinate with business focals, Global Indirect Procurement, Accounts Payable, and Finance.
Contribute to continuous improvement of purchase order and invoice management processes, controls, and documentation standards.