Service Operations Specialist

Zones.•San Jose, NJ

6d•Onsite

About The Position

The Service Operations Specialist supports technical repair operations and global service logistics. This role combines hands-on hardware troubleshooting, repair, testing, and RMA processing with inventory management, field service logistics, parts reconciliation, and coordination with internal teams, third-party logistics providers, field engineers, and customers. The position supports product quality, inventory accuracy, service readiness, and customer satisfaction throughout the service lifecycle. The role is a six-month contract-to-hire position located in Jersey City, New Jersey. The stated schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with pay of $32.00 (the posting does not specify the pay period). Zones is a global IT solutions provider operating in more than 120 countries. It provides solutions in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Zones is a Minority Business Enterprise and has been in business for over 35 years.

Requirements

Technical school certificate, associate degree, bachelor's degree, or equivalent experience in Electronics, Computer Technology, Supply Chain, Logistics, or a related field.
At least 2 years of experience in hardware repair, service operations, logistics, inventory management, or a related technical environment.
Experience troubleshooting electronic systems and computer hardware.
Working knowledge of Windows and Linux operating systems.
Strong proficiency with Microsoft Office applications, especially Excel.
Knowledge of inventory management, logistics operations, and RMA processes.
Strong organizational, analytical, and problem-solving skills.
Ability to work independently and collaborate effectively within a team.
Excellent verbal and written communication skills.
Detail orientation and strong time management and prioritization capabilities.

Nice To Haves

Experience supporting server, storage, networking, or datacenter equipment.
Experience in high-tech manufacturing, service, or logistics.
Experience with ERP, inventory management, or warehouse management systems.
Understanding of service parts planning and field service operations.
Familiarity with database management and reporting tools.
Customer-facing technical support experience.

Responsibilities

Troubleshoot, diagnose, and repair Supermicro servers, storage, networking equipment, and RMA products to meet quality standards and customer requirements.
Test, calibrate, and validate repaired systems, components, and final assemblies.
Conduct component-level troubleshooting, electronic circuit analysis, and hardware diagnostics.
Perform component replacement and rework activities, and execute ECO upgrades and engineering changes as required.
Follow technical procedures, drawings, specifications, and work instructions when completing repair assignments.
Document repair findings and report defective components through RMA and service databases.
Determine job status, material availability, and work order completion requirements.
Provide onsite customer support and technical assistance when required.
Manage inventory levels across field stocking locations, depots, and service warehouses to ensure parts availability.
Monitor inventory accuracy and reconcile discrepancies across multiple systems and locations.
Coordinate defective-part returns and RMA processing, and handle reverse logistics, return tracking, and inventory disposition.
Work with third-party logistics providers to ensure timely parts dispatch and SLA compliance.
Perform physical inventory audits and onsite inventory reconciliations at service locations.
Track and follow up on outstanding and non-returned service parts.
Collaborate with Accounting, Shipping, RMA, Operations, Product Management, and IT teams to maintain inventory accuracy.
Support parts transfers, order entries, and inventory transactions within company systems.
Assist with inventory reporting, data analysis, and reconciliation activities.
Work with Product Managers to understand server and equipment configurations and identify configuration discrepancies.
Escalate inventory shortages, service issues, and operational risks to appropriate stakeholders.
Communicate with internal teams, field engineers, and customers regarding service and logistics activities.
Maintain accurate records of repairs, inventory transactions, RMAs, and service activities, and keep service inventory databases and tracking systems up to date.
Support audit requirements through proper documentation and record retention.
Identify opportunities to improve repair processes, inventory controls, and service operations.