Lead Parts Operations Specialist

Waev•Anaheim, CA

23h•Onsite

About The Position

The Lead Parts Operations Specialist manages key parts decisions for Waev's dealer network, including inventory planning, warranty determinations, and return and credit approvals. The role uses independent judgment on decisions that affect parts availability, cost, and dealer relationships, and improves the Parts Operations team's processes, workflows, and practices. The specialist serves as the team's senior resource, leads onboarding and training for new hires, resolves escalated dealer issues, and works with cross-functional departments to improve operational efficiency and dealer service. The position is based on-site in Anaheim, California, in a fast-paced office, manufacturing, and warehouse environment. Waev Inc. manufactures, distributes, markets, and supports the GEM, Taylor-Dunn, and Tiger electric mobility brands.

Requirements

5+ years of experience in parts operations, inventory planning, warranty administration, order management, or a related field.
Demonstrated experience making independent inventory, warranty, or return decisions.
Demonstrated ability to identify process inefficiencies, develop solutions, and implement continuous improvements.
Strong analytical and problem-solving skills, including root cause analysis and process optimization.
Strong communication and collaboration skills.
Ability to manage competing priorities independently while maintaining accuracy, organization, and attention to detail.

Nice To Haves

Experience with workflow automation, system enhancements, or process improvement initiatives.
Experience training, mentoring, or supporting team members.
Experience organizing and maintaining a knowledge base, documentation library, or similar resource.
Proficiency with Microsoft Office and experience using ERP, order management, or customer relationship management systems.
Salesforce experience.

Responsibilities

Plan parts inventory using demand, usage trends, and dealer needs; determine stocking levels and what to stock, reorder, or phase out.
Review dealer claims and determine warranty coverage, return or credit eligibility, or another resolution.
Independently approve returns, credits, and exceptions to standard policy, considering company costs and dealer relationships.
Investigate and resolve escalated dealer complaints and complex issues through final resolution.
Analyze recurring issues and trends to identify root causes and develop and implement solutions that improve cost, accuracy, and service.
Lead process improvements and automation; create and update departmental procedures and communicate changes to the team.
Restructure and organize the Parts & Accessories knowledge base.
Identify information and process gaps caused by fragmented data sources and develop solutions with the team and leadership.
Train and guide team members, serve as a senior resource on processes and systems, and lead new-hire onboarding.
Collaborate with cross-functional teams to resolve complex issues and streamline operations.
Process parts orders, quotes, and dealer requests as needed and ensure accuracy across the team.