Customer Operations Specialist - Parts

Default•Blair, NE

8d•Onsite

About The Position

Primarily responsible for determining customer parts requirements for Astec customers, preparing and communicating pricing quotes, and entering orders into the appropriate internal systems. The role works with engineering associates and established Astec guidelines, and conducts research by coordinating with Engineering, Service, Controls, Sales, Shipping, Manufacturing, and other departments as needed. The position supports direct customers and dealers by identifying parts, preparing quotations, processing orders, resolving issues, and following up on quotes and orders. It also coordinates with procurement, production, shipping, outside sales, and other Astec sites. The role includes occasional domestic travel for customer and dealer visits, plant visits, and trade shows; rotating on-call duties; and cross-training with other Parts Department teams. The position is based in an office environment, with occasional exposure to a manufacturing shop plant.

Requirements

High school diploma or equivalent.
Fluent spoken and written English.
0–2 years of work experience in a similar environment.
Ability to work well with others, exercise sound judgment, solve problems, work independently, manage workload effectively, stay organized, be resourceful, pay close attention to detail, and work well under pressure.
Ability to operate general office equipment, including a telephone, computer, calculator, photocopier, and scanner.
Excellent oral and written communication, interpersonal, and collaboration skills.
Ability to travel as needed.
Ability to meet regular attendance requirements.

Nice To Haves

Associate’s or bachelor’s degree in business or marketing, or a combination of experience and training that provides the required knowledge, skills, and abilities.
Experience in a mechanical or machinery-related industry.
Ability to read and interpret mechanical and electrical drawings.
Working knowledge of Microsoft Office products.

Responsibilities

Assist Astec direct customers and dealers with parts requests.
Identify the correct parts and prepare quotations based on customer requests, using mechanical and electrical drawings, manuals, search tools, engineers, and other resources.
Answer customer calls and emails, determine customer requirements, offer advice, and suggest additional products when appropriate.
Coordinate with other departments to fulfill customer requests and resolve issues such as breakdowns, incorrect parts, replacements, returns, and warranties.
Accurately prepare and enter detailed parts quotations and sales orders into the Astec system.
Follow up on quotes and orders with customers, dealers, and Regional Sales Managers.
Coordinate with procurement and production regarding lead times and expediting needs, and report inventory shortages or discrepancies to a supervisor or manager.
Work closely with the outside sales team, parts shipping team, and other Astec sites and product groups.
Understand available shipping options, including small packages, LTL, full truckload, and hotshot carrier services.
Travel for customer and dealer calls, plant visits, trade shows, dealer visits, and related activities.
Assist the Supervisor and Manager with developing and executing parts sales marketing strategy.
Attend customer service school lunches, dinners, and other functions as necessary, which may involve extended work hours.
Cross-train and assist other Parts Department teams, including shipping and the warehouse.
Participate in cross-department teams and committees as needed.
Maintain daily, weekly, monthly, and quarterly administrative tasks.
Perform rotating on-call duties.
Follow company policies, procedures, and safety rules.
Perform other duties as assigned.