Customer Support Parts Specialist
Cal Pacific Truck Center•4S Ranch, CA
About The Position
The Customer Support Parts Specialist supports a truck shop’s parts counter, assisting phone and walk-in customers with identifying parts, researching solutions, and providing clear, friendly service. Parts experience is helpful but not required; curiosity and a willingness to research answers are essential. The role works with technicians, service advisors, repeat customers, and vendors in a fast-paced shop environment.
Requirements
- Customer service experience.
- Interest in parts, mechanical systems, or problem-solving.
- Strong research skills and attention to detail.
- Clear, friendly communication style.
- Ability to learn parts systems and vendor tools quickly.
- Comfort working in a fast-paced shop environment.
Nice To Haves
- Parts experience.
Responsibilities
- Assist customers at the counter and over the phone with parts inquiries.
- Research parts using catalogs, diagrams, vendor tools, and online resources.
- Provide accurate information, quotes, and order details.
- Coordinate with technicians and service advisors to source the correct parts.
- Build strong relationships with repeat customers and vendors.
- Maintain organized work areas and accurate documentation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
