Parts Support Specialist
About The Position
EZ Loader Boat Trailers is hiring a Parts Support Specialist for its Parts Department in Spokane, Washington. The role supports retail and wholesale customers by answering product and installation questions, providing quotes, processing orders and payments, and sharing order and shipping updates. It combines customer service with hands-on warehouse work, including picking, kitting, packing, shipping, receiving, stocking, and organizing inventory. The specialist uses Epicor/Quick-Ship, carrier services, barcode scanners, and inventory systems, and may operate carts, pallet jacks, and forklifts. Forklift and equipment training are provided. The work takes place in a fast-paced setting that includes warehouse areas and outdoor bin locations. The role requires frequent standing, walking, bending, reaching, and handling materials. The posting describes lifting requirements from related role descriptions and notes that the final lifting requirement for this combined role still needs confirmation. It also notes that work at heights and mezzanine duties may apply, but these duties require confirmation.
Requirements
- High school diploma or GED.
- Customer-first attitude with strong customer service, interpersonal, communication, and people skills.
- Computer proficiency, including Microsoft Office, and ability to learn electronic shipping, receiving, and order-processing systems.
- Sharp attention to detail, organization, prioritization, multitasking, analytical, and problem-solving skills.
- Solid math skills, including accurate arithmetic and calculating cash transactions.
- Ability to read, write, interpret, and communicate in English and understand written, oral, and diagram-based instructions, training materials, shipping tickets, and procedure manuals.
- Ability to stand, walk, bend, stoop, crouch, squat, reach, push, pull, and handle tools and materials throughout the workday in a warehouse setting.
- Valid driver's license, ability to maintain a clean driving record, and reliable transportation.
- Reliable attendance and punctuality; ability to work effectively on a team and follow job requirements and safety guidelines.
- Must pass forklift training and maintain certification; equipment training and certification are provided.
- Professional appearance appropriate for interaction with the public.
Nice To Haves
- Working knowledge or experience with UPS/USPS portals.
- Material handling, forklift, or warehouse experience.
- Three to five years of shipping and receiving experience.
- Three to five years of knowledge of current and past trailer products.
Responsibilities
- Help retail and wholesale customers identify parts and answer product and installation questions by phone, email, and at the counter.
- Provide accurate quotes, enter orders, process payments, and update customers about order status and shipping.
- Pick, kit, pack, and ship orders using Epicor/Quick-Ship and UPS, FedEx, USPS, and LTL carriers.
- Receive, stock, and organize inventory using barcode scanners and inventory systems.
- Use carts, pallet jacks, forklifts, and other material-handling equipment while maintaining a safe, clean, and organized workspace.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Paid training and certification, including forklift and equipment training
- Supportive team and safe, respectful, organized work environment
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
