Lead Online Shopper

Festival Foods • Janesville, WI

13d • Onsite

About The Position

Festival Foods is hiring a full-time Lead Online Shopper for its Click N Go department in Janesville, Wisconsin. The role helps deliver a seamless online shopping experience by ensuring guest orders are selected carefully, accurately, and efficiently. The Lead Online Shopper supports and coaches a small team, helps keep department operations running smoothly, and provides attentive service to guests throughout the order fulfillment process.

The position includes picking, packing, and preparing online orders; retrieving staged orders when guests arrive; processing payments; and loading groceries into vehicles. The Lead Online Shopper also communicates order updates, offers substitutions, responds to online order inquiries, and maintains the organization and cleanliness of Click N Go areas. The role requires effective prioritization and flexibility when unplanned duties arise.

This position offers 38–40 hours per week. Shifts may include mornings, afternoons, evenings, weekends, and holidays. The work environment includes sales floors, refrigerators, backrooms, and coolers with varying temperatures. Physical duties include lifting, carrying, pushing, and pulling objects, as well as bending, kneeling, and standing for extended periods.

Requirements

• High school diploma or equivalent experience.
• Strong leadership and mentoring skills.
• Excellent verbal and written communication skills.
• Self-starter mindset and ability to work independently.
• Basic proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Valid liquor license or willingness to obtain one.
• Ability to work in varying temperatures, including on sales floors, in refrigerators, backrooms, and coolers.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to bend, kneel, and stand for extended periods.
• Ability to manually move, lift, carry, push, and pull heavy objects and materials.

Responsibilities

• Lead, coach, teach, and mentor associates to support smooth operations and high-quality guest service.
• Pick, pack, and prepare orders, selecting fresh, high-quality products and following guest preferences and notes.
• Retrieve staged orders promptly when guests arrive, process payments, and load groceries into vehicles.
• Communicate order updates and offer thoughtful substitutions to support guest satisfaction.
• Maintain the organization and cleanliness of Click N Go areas.
• Assist guests with online order inquiries.
• Prioritize tasks effectively and adapt to unplanned duties.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Hourly full-time store associates receive time-and-a-half pay on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for eligible associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches offering confidential support.
• 401(k) plan with an annual discretionary match.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED