Lead Office Coordinator - Vascular - Full Time - Days

Mohawk Valley Health System•Village of New Hartford, NY

1d•Onsite

About The Position

Provides indirect patient care in the office/clinic setting. Coordinates phone calls, appointments, and prescription authorizations. Acts as a liaison between patients and clinical staff and/or providers. Manages provider schedules, canceling/rescheduling as necessary. Performs various clerical duties such as correspondence to patients and/or insurance companies.

Requirements

5 years experience in an office setting

Nice To Haves

Experience with insurance company rules and regulations preferred
Medical Terminology strongly recommended

Responsibilities

Provides non-clinical patient support/act as liaison between patients and clinical staff and providers
Utilizes phone notes for all communication/documentation between self and patient
Answers phone calls (message to providers, appointments made/changed, normal lab results, referring to nurse when clinically appropriate)
Check patients in/out
Obtain authorizations for office procedures
Assists with provider schedules, canceling, rescheduling as needed
Completes cross training in other positions, as applicable
Sends letters to patients as needed to inform of visit
Sends letters insurance companies appealing denied services
Places Lawson orders
TMA requests
Ensures all audits, controls, inspections are completed (daily, weekly, monthly, etc.)
Completes office payroll
Verify/authorize orders and forward packing slips to materials management
Proficient in the necessary computer systems and functions. Able to provide assistance and training to staff and providers
Ensuring staff compliance with all mandatory responsibilities, ie. Annual mandatories, health assessment, flu vaccine, etc.
Lead for all non-clinical staff
Perform other duties as required.