Medical Office Receptionist – Heart & Vascular Specialist Clinic – Full-Time, Days
About The Position
This full-time Medical Office Receptionist position is for the Heart & Vascular Specialist Clinic located at 8440 Walnut Hill Lane, Suite 400, Dallas, TX 75231. The role involves working 40 hours weekly, Monday through Friday, from 8:00am to 5:00pm. The clinic emphasizes strong teamwork, collaboration, and a fast-paced environment with high volume inbound/outbound calls, focusing on check-in/check-out duties. Compassion and empathy towards patients and the team are crucial. The position is part of an innovative team dedicated to making healthcare more accessible, integrated, and reliable. Texas Health Physicians Group includes over 1,000 physicians, nurse practitioners, and physician assistants across more than 240 offices in the DFW Metroplex, committed to quality, patient-safe care. The organization fosters an inclusive, supportive, people-first, excellence-driven culture.
Requirements
- High School Diploma or equivalent
- Be an outgoing individual with a friendly attitude
- Have strong attention to detail
- Be able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
- Must have outstanding communication, interpersonal, customer service, and organizational skills
- Have knowledge of insurance authorization/billing requirements
- Have demonstrated strong customer service and communication skills
- Have organizational and time management skills
- Be proficient computer skills
- Have knowledge of clinic procedures and regulatory requirements
- Possess a strong work ethic and a high level of professionalism
- Be a team player who handles multiple projects simultaneously in a fast-paced environment
Nice To Haves
- 2 years Healthcare experience in a Clinical Setting
- Medical Insurance experience
- Bilingual in English / Spanish
- Strong positive customer service experience
- Six months in a Customer Service Business Office environment experience
Responsibilities
- Delivers care to patients utilizing the Medical Office Receptionist Process
- Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answers phone calls and directs them appropriately.
- Schedules appointments according to office guideline.
- Obtains accurate patient and insurance information, collecting copays and deductible amounts.
- Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
- Prepares charts for patient appointments making sure all necessary information is complete.
- Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
- Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
- Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
- Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
- Performs other duties as assigned.
Benefits
- 401k
- PTO
- medical
- dental
- Paid Parental Leave
- flex spending
- tuition reimbursement
- Student Loan Repayment Program
- Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
- Strong Unit Based Council (UBC).
- A supportive, team environment with outstanding opportunities for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
