Medical Office Receptionist – Heart & Vascular Specialist Clinic – Full-Time, Days

#REF!•Dallas, TX

14h•Onsite

About The Position

The Medical Office Receptionist position at the Heart & Vascular Specialist Clinic in Dallas, TX, is a full-time, day shift role (Monday-Friday, 8:00 AM - 5:00 PM). This role is integral to patient care, involving the Medical Office Receptionist Process. Key responsibilities include patient check-in and check-out, managing phone calls, scheduling appointments, and accurately handling patient and insurance information, including collecting copays and deductibles. The receptionist will also be responsible for copying/scanning patient access materials into the electronic medical record, preparing patient charts, confirming next-day appointments, and following up on missed appointments. The work environment in the Heart & Vascular Specialist Clinic is described as fast-paced with high volume inbound/outbound calls, emphasizing strong teamwork, collaboration, compassion, and empathy towards patients and the team. The clinic is part of Texas Health Physicians Group, which includes over 1,000 physicians, nurse practitioners, and physician assistants across more than 240 offices in the DFW Metroplex, dedicated to providing quality, patient-safe care. The organization fosters an inclusive, supportive, people-first, and excellence-driven culture.

Requirements

High School Diploma or equivalent
Be an outgoing individual with a friendly attitude
Have strong attention to detail
Be able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
Must have outstanding communication, interpersonal, customer service, and organizational skills
Have knowledge of insurance authorization/billing requirements
Have demonstrated strong customer service and communication skills
Have organizational and time management skills
Be proficient computer skills
Have knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
Be a team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

2 years Healthcare experience in a Clinical Setting
Medical Insurance experience
Bilingual in English / Spanish
Strong positive customer service experience
Six months in a Customer Service Business Office environment experience

Responsibilities

Delivers care to patients utilizing the Medical Office Receptionist Process
Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Answers phone calls and directs them appropriately.
Schedules appointments according to office guideline.
Obtains accurate patient and insurance information, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepares charts for patient appointments making sure all necessary information is complete.
Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
Performs other duties as assigned.

Benefits

401k
PTO
medical
dental
Paid Parental Leave
flex spending
tuition reimbursement
Student Loan Repayment Program
Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive, team environment with outstanding opportunities for growth.