Medical Office Receptionist – Family Care Clinic – Full-Time, Days

Texas Health Resources • Plano, TX

8h • Onsite

About The Position

This full-time Medical Office Receptionist position at the Family Care Clinic in Plano, TX, involves delivering patient care through efficient administrative and patient-facing duties. The role operates Monday through Friday, 8:00am – 5:00pm, offering predictable hours, growth opportunities, and bonus potential. Responsibilities include patient check-in and check-out, scheduling, managing phone calls, handling insurance information and payments, and maintaining electronic medical records. The clinic is part of Texas Health Physicians Group, which emphasizes a supportive, team-oriented, and excellence-driven culture.

Requirements

• High School Diploma or equivalent
• Be an outgoing individual with a friendly attitude
• Have strong attention to detail
• Be able to multi-task front desk job responsibilities for a busy clinic
• Must have outstanding communication, interpersonal, customer service, and organizational skills
• Have knowledge of insurance authorization/billing requirements
• Have demonstrated strong customer service and communication skills
• Have organizational and time management skills
• Be proficient computer skills
• Have knowledge of clinic procedures and regulatory requirements
• Possess a strong work ethic and a high level of professionalism
• Be a team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

• Six months Medical experience in a Clinic (strongly preferred)
• Six months Business Office Customer Service experience (preferred)

Responsibilities

• Delivers care to patients utilizing the Medical Office Receptionist Process
• Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance
• Answers phone calls and directs them appropriately
• Schedules appointments according to office guideline
• Obtains accurate patient and insurance information, collecting copays and deductible amounts
• Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record
• Prepares charts for patient appointments making sure all necessary information is complete
• Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments
• Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
• Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment
• Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications
• Performs other duties as assigned

Benefits

• 401k
• PTO
• Medical insurance
• Dental insurance
• Paid Parental Leave
• Flex spending
• Tuition reimbursement
• Student Loan Repayment Program
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice
• Strong Unit Based Council (UBC)
• A supportive, team environment with outstanding opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees