Medical Office Receptionist – Family Care Clinic – Full-Time, Days

Texas Health Resources•Plano, TX

1d•Onsite

About The Position

The Medical Office Receptionist at the Family Care Clinic is responsible for delivering patient care utilizing the Medical Office Receptionist Process. This role involves performing patient check-in and check-out, answering phone calls, scheduling appointments, obtaining patient and insurance information, collecting payments, managing patient records, and confirming appointments. The position requires a high level of professionalism, strong communication and organizational skills, and the ability to multitask in a fast-paced environment.

Requirements

High School Diploma or equivalent
Six months Medical experience in a Clinic (strongly preferred)
Six months Business Office Customer Service experience (preferred)
Outgoing individual with a friendly attitude
Strong attention to detail
Ability to multi-task front desk job responsibilities for a busy clinic
Outstanding communication, interpersonal, customer service, and organizational skills
Knowledge of insurance authorization/billing requirements
Demonstrated strong customer service and communication skills
Organizational and time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Strong work ethic and a high level of professionalism
Team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

Six months Medical experience in a Clinic
Six months Business Office Customer Service experience

Responsibilities

Delivers care to patients utilizing the Medical Office Receptionist Process.
Performs patient check-in at the time of visit and completes all necessary paperwork to ensure efficiency and compliance with clinic and regulatory policies.
Answers phone calls and directs them appropriately.
Schedules appointments according to office guidelines.
Obtains accurate patient and insurance information, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials into the correct location in the electronic medical record.
Prepares charts for patient appointments, ensuring all necessary information is complete.
Conducts all functions associated with patient check-out, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients about needed documentation and time-of-service payment details.
Follows up with patients regarding the Missed Appointment Policy and sends appropriate communications.
Performs other duties as assigned.