Lead Mitigation Technician

Fortify Companies•Foxborough, MA

1d•Onsite

About The Position

Insurcomm Restoration, part of Fortify Companies, is hiring a field-based Lead Mitigation Technician in Foxborough, Massachusetts. The role leads emergency restoration projects for residential and commercial properties affected by fire, water, mold, sewer, and storm damage. The Lead Mitigation Technician supervises crews, sets expectations for safety and professionalism, and ensures work is performed efficiently and in accordance with company and IICRC standards. The position combines hands-on mitigation work with crew leadership, client communication, job documentation, and equipment and job-site oversight.

Requirements

IICRC WRT certification or willingness to obtain it immediately.
Prior experience in restoration, mitigation, or construction.
Demonstrated ability to lead a crew and manage job-site workflow.
Proficiency with hand and power tools.
Ability to lift up to 50 pounds and perform physical labor in varying environments.
Strong communication, leadership, interpersonal, and social-awareness skills, with a customer-service mindset.
Acceptable driving record.
Reliable attendance and punctuality.
Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software, including Proven Jobs, Encircle, and Docusketch.
Team-oriented mindset with a positive, solution-focused attitude.
Ability to safely wear and work in required personal protective equipment, including a respirator, with or without reasonable accommodations.

Nice To Haves

ASD (Applied Structural Drying) certification.
Experience with PSA or similar job management platforms.
Experience training or mentoring team members.

Responsibilities

Lead and supervise mitigation crews on residential and commercial job sites.
Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events.
Perform and oversee water extraction, structural drying, and mitigation services in accordance with IICRC standards.
Develop drying plans and monitor progress to ensure proper equipment placement and moisture goals are met.
Remove and dispose of damaged building materials safely and efficiently.
Decontaminate, clean, and deodorize affected interior spaces.
Collaborate with the Contents Division to clean, pack, and store salvageable items.
Document job progress with photos, moisture readings, and detailed notes using PSA and other required software.
Communicate clearly and professionally with clients, adjusters, and internal teams.
Maintain a clean, organized, and safe job site.
Ensure proper setup, operation, cleaning, and storage of tools and equipment.
Train and mentor Mitigation Technicians to uphold quality and safety standards.
Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.
Perform other duties as assigned to support the needs of the team and business.

Benefits

Competitive hourly pay based on experience.
Comprehensive health, dental, and vision coverage.
401(k) with company match.
Generous paid time off and 9 paid holidays.
Company vehicle, depending on role.
Monthly company technology stipend.
Company gear and branded materials, including $300 in swag bucks for the company merchandise site.
Ongoing training and certification support.
Paid training and certification advancement.
Hands-on leadership role with meaningful impact in the Foxborough community.
Supportive team culture focused on safety and excellence.
Clear growth path within an expanding organization.
Values-driven, collaborative team.