Lead Mitigation Technician
About The Position
The Lead Mitigation Technician performs emergency services, mitigation, remediation, and fire restoration for properties affected by disasters. The role leads Mitigation Technicians at job sites, serves as a point of contact for clients, and works closely with the Mitigation Coordinator and Mitigation Manager. The technician communicates empathetically and with urgency, coordinates job-site work, and ensures the team follows appropriate methods, safety protocols, and documentation requirements. Work includes assisting with inspections for water, fire or smoke, mold, and tree-fall damage; documenting conditions; performing emergency board-ups and tarping; extracting water and managing drying equipment; conducting remediation; and cleaning fire-damaged structures. The role also helps maintain clean, stocked, and organized vehicles and warehouse space. The position requires the ability to work in challenging environments, lift 50–75 pounds, work overtime, and participate in an on-call rotation.
Requirements
- Dedication to customer service.
- Time-management skills.
- Ability to work with people from diverse backgrounds.
- Excellent written and verbal communication skills.
- Strong problem-solving and leadership skills.
- Ability to adapt to change.
- Valid driver's license with a clean record.
- Willingness to work in challenging environments, including heat, crawlspaces, and debris.
- Ability to work overtime and participate in an on-call rotation.
- Desire to continually learn.
- Ability to lift 50–75 pounds.
Nice To Haves
- IICRC training and certifications, such as WTR, ASD, AMRT, FSRT, TCST, or OCT.
Responsibilities
- Serve as the first point of contact for clients and explain company services and general processes.
- Assist with initial inspections for water, fire or smoke, mold, and tree-fall damage; take photographs and 360 scans, create sketches, discuss the source and scope with management, seek insurance approvals when directed, and explain next steps to clients.
- Perform emergency services such as tarping and board-ups, documenting conditions before and after work.
- Perform mitigation tasks, including water extraction, demolition of affected materials, setting up and checking drying equipment, taking moisture readings, and completing drying logs.
- Perform remediation tasks, including setting up containment and air scrubbers, using HEPA vacuums, and applying antimicrobial products.
- Perform fire restoration tasks, including demolition of affected materials and structural cleaning with degreaser, chemical sponges, HEPA vacuums, and a thermal fogger.
- Lead the team on job sites and ensure proper work methods, safety protocols including PPE, and efficiency.
- Document work progress and ensure required Work Authorizations, Completion Forms, Scope Sheets, photographs, and Drying Logs are obtained for all jobs.
- Communicate proactively and directly with internal staff and clients.
- Ensure vehicles and the warehouse are clean, stocked, and organized.
Benefits
- Free uniforms
- Health insurance, half paid by the company
- Opportunity for advancement
- Paid time off (PTO and UPT allotment)
- Training and development, including paid training and leadership development
- Vision insurance
- 401(k)
- 401(k) matching
- Company car
- Company parties
- Competitive salary
- Dental insurance
- Job referral bonus
- Cross-training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
