Lead Mitigation Technician

Paul Davis Restoration•Richmond, VA

About The Position

The Lead Mitigation Technician provides emergency services, mitigation, remediation, and fire restoration for properties affected by disasters. This role is the first point of contact for clients, explains Paul Davis services and processes, and communicates with empathy and urgency. The technician leads a team at job sites, works closely with the Mitigation Coordinator and Mitigation Manager, and ensures work is completed safely, efficiently, and using proper methods. Responsibilities include assisting with initial inspections for water, fire or smoke, mold, and tree-fall damage; documenting conditions with photographs, 360 scans, and sketches; and coordinating with management about the source and scope of damage, insurance approvals when directed, and next steps for clients. Field work may include emergency tarping and board-ups; water extraction, demolition, drying-equipment setup and monitoring, moisture readings, and drying logs; remediation containment, air scrubbers, HEPA vacuuming, and antimicrobial application; and fire-damage demolition and structural cleaning. The Lead Technician documents job progress, ensures required job records are completed, communicates proactively with internal staff and clients, and maintains clean, stocked, and organized vehicles and warehouse areas. The role requires working in challenging environments and participating in overtime and an on-call rotation.

Requirements

Dedication to customer service.
Time management skills.
Ability to work with people from diverse backgrounds.
Excellent written and verbal communication skills.
IICRC training and certifications (such as WTR, ASD, AMRT, FSRT, TCST, or OCT).
Strong problem-solving and leadership skills.
Ability to adapt to change.
Valid driver's license with a clean record.
Willingness to work in challenging environments, including heat, crawlspaces, and debris.
Ability to work overtime and participate in an on-call rotation.
Desire to continually learn.
Ability to lift 50–75 pounds.

Responsibilities

Serve as the first point of contact for clients and explain Paul Davis services and general processes.
Assist with initial inspections for water, fire or smoke, mold, and tree-fall damage.
Document job conditions using photographs, 360 scans, and sketches.
Discuss damage source and scope with management, seek insurance approvals when directed, and inform clients of next steps.
Perform emergency services such as tarping and board-ups, with before-and-after documentation.
Perform mitigation work, including water extraction, demolition of affected materials, setup and monitoring of drying equipment, moisture readings, and drying logs.
Perform remediation work, including setting up containment and air scrubbers, using HEPA vacuums, and applying antimicrobials.
Perform fire restoration work, including demolition and structural cleaning using degreaser, chemical sponges, HEPA vacuums, and a thermal fogger.
Lead the team on job sites and ensure proper methods, safety protocols including PPE, and efficient work.
Document progress and ensure completion of required Work Authorizations, Completion Forms, Scope Sheets, photographs, and Drying Logs on all jobs.
Communicate proactively and directly with internal staff and clients.
Ensure vehicles and the warehouse remain clean, stocked, and organized.