Lead Medical Support Assistant (Float Pool)

Veterans Health Administration • Vancouver, WA

7h • Onsite

About The Position

The Portland, Oregon VA Health Care System is recruiting a GS-6 Lead Medical Support Assistant for the Business Office Float Pool at the Vancouver, Washington VA Medical Center. The position is responsible for supporting compliance with policies and directives across Float Pool assignments and coordinating the work and development of Medical Support Assistants. The full performance level is GS-6. The position is permanent and is not virtual; telework is not available.

The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Pacific Time. The work is mostly sedentary, although periods of standing or walking may be required. The announcement may be used for additional vacancies for up to 90 days.

Applicants must be U.S. citizens, proficient in written and spoken English, and have a high school diploma or GED. Qualification requires one year of specialized experience equivalent to GS-5 in either interdisciplinary medical scheduling and care coordination, or staff development and training, workload assignment, issue follow-up, and data review. Education cannot substitute for the specialized experience required at GS-6.

The position is in the Excepted Service and does not confer competitive status. A recruitment incentive and relocation assistance are not authorized. VA benefits described in the announcement include paid leave and holidays, possible paid parental leave and childcare subsidy eligibility, a federal pension and 401(k), and federal health, vision, dental, term life, and long-term care insurance.

Requirements

• U.S. citizenship, subject to the stated exception under VA policy for recruiting qualified citizens.
• Proficiency in spoken and written English.
• High school diploma or GED.
• One year of specialized experience equivalent to GS-5 in either: collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and applying policies and procedures for interdisciplinary coordinated care delivery or care in the community; or providing staff development and training, delegating responsibilities or assigning workload, following up on issues, and reviewing and monitoring data for complete and accurate reports.
• Ability to organize work, set priorities, and delegate tasks or responsibilities to meet deadlines.
• Skill in communicating to obtain desired outcomes and ensure compliance with established policies and regulations.
• Ability to provide staff development and training.
• Ability to manage staffing requirements and priorities and coordinate with unit staff to complete duties accurately and on time.
• Ability to follow up on pending issues and understand the impact of incomplete work.
• Ability to review and monitor data to ensure reports are complete and accurate.
• Resume must include hours worked per week for work experience credit.
• Meet applicable employment conditions, including background/security investigation, onboarding requirements, and required VA health care personnel vaccination requirements, subject to legally required accommodations.

Responsibilities

• Ensure compliance with procedural policies and directives applicable to Float Pool assignments.
• Help investigate the impact of new directives, guidelines, and memorandums, and recommend changes needed to ensure compliance.
• Distribute and balance workload among Medical Support Assistants according to established workflow and rotation schedules.
• Track work status and progress, and adjust work according to established priorities.
• Seek supervisor assistance with problems such as backlogs that cannot be managed in a timely manner.
• Provide on-the-job training to new employees, review their work, track their progress, and report problems to the supervisor.
• Instruct employees on changes in work procedures.
• Resolve customer and employee complaints.
• Organize work, set priorities, and delegate tasks or responsibilities to meet deadlines.
• Manage staffing requirements and coordinate with unit staff to complete duties accurately and on time.
• Follow up on pending issues and understand the impact of incomplete work.
• Review and monitor data to ensure reports are complete and accurate.

Benefits

• 37–50 days of annual paid time off per year, including 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Selected applicants may qualify for credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster care placement of a child.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to income and other eligibility conditions.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.
• Competitive salary and regular salary increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED