Lead Medical Assistant

Ascension DePaul Services•Baton Rouge, LA

About The Position

The Lead Medical Assistant ensures consistent, high-quality patient care at DePaul Community Health Centers. The role performs all Medical Assistant duties and serves as a resource for Medical Assistants, the Patient Representative team, and other non-licensed associates. Working collaboratively with teams, the Lead Medical Assistant supports quality improvement and performance improvement initiatives, and keeps the Operations Manager informed about concerns that may affect safe patient care. The position serves as a primary point of contact for clinical services, supports smooth clinical operations, helps resolve patient issues, and provides backup coverage to Medical Assistants. It also supervises Medical Assistants and laboratory technicians, supports staff development and orientation, oversees clinical quality control and equipment and room readiness, and serves as the site EMR super-user and trainer.

Requirements

High school diploma or equivalent.
At least five years of clinical experience.
Basic computer skills.
Excellent organizational and leadership skills, with attention to detail.
Professional behavior and communication skills.
Ability to become an electronic medical record super-user and trainer.
Ability to function within accepted Medical Assistant and medical standards.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Apply the mission, vision, and values of Ascension DePaul Services.
Serve as patients’ primary point of contact for clinical services provided within the health center.
Work collaboratively with Patient Access Supervisors and Providers to support smooth clinical operations.
Work with the Medical Assistant Clinical Trainer to orient new hires and provide a warm handoff at the completion of orientation.
Help ensure Medical Assistants provide patients with a positive experience and safe care, and help resolve patient issues.
Promote teamwork and a positive attitude among associates.
Provide backup support to Medical Assistants, including floor coverage during lunch and as needed.
Serve as the first-level resource for providers and staff to investigate and troubleshoot issues.
Conduct and document routine inspections of clinical equipment, and ensure equipment is properly cleaned and stored.
Check exam rooms daily for standard stocking and cleanliness.
Use established communication channels and appropriate lines of authority for problem solving and communication.
Supervise Medical Assistants and laboratory technicians, providing ongoing, objective, constructive feedback about job performance.
Support efficient operational flow to reduce patient wait times in the health center.
Complete Medical Assistant chart checks for accuracy and completeness.
Oversee daily quality control.
May participate in interviewing and selecting Medical Assistant applicants.
Assist the Operations Manager in developing weekly Medical Assistant work schedules.
Collaborate with the Operations Manager on performance evaluations for assigned Medical Assistants.
Serve as the site EMR super-user and provide training, updates, and other key EMR communications.
May serve as onsite VOMS personnel and liaison between DePaul and VFC.