Medical Assistant, Lead

Eastern Virginia Medical School • Virginia Beach, VA

8d • Onsite

About The Position

The Lead Medical Assistant (Lead MA) in the Minimally Invasive Gynecological Surgery Division provides advanced clinical and administrative support and serves as a leader and resource for medical assistant staff. The role supports efficient clinic operations, high-quality patient care, and departmental goals through coordination, training, and collaboration. The Lead MA functions as a clinical expert and liaison between providers, staff, and leadership to enhance workflow, patient satisfaction, and operational excellence. Travel is required to all office locations and throughout all divisions to meet departmental demands.

Requirements

• Completion of a Medical Assistant program and certification; RMA or CMA required.
• Completion of BLS or another approved CPR course required, with recertification every two years.
• Ability to balance multiple priorities and tasks.
• Ability to make professional decisions under the supervision of physicians and licensed nurses.
• Professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel, and support staff.
• Excellent verbal and written communication skills.
• Ability to read and comprehend all information required for the position.
• Ability to calculate figures and amounts required for medication administration.

Nice To Haves

• At least two years of clinical experience in a fast-paced ambulatory setting.
• Women’s health experience.
• Prior leadership experience.

Responsibilities

• Participate in implementing Department and EVMS Medical Group policies and procedures.
• Promote the philosophy, goals, and objectives of EVMS and the Department of OB/GYN.
• Collaborate with department leadership to maintain efficient clinic workflows.
• Serve as a designated Electronic Health Record (EHR) Super User for providers and staff.
• Oversee completion and processing of clinic documentation.
• Provide daily end-of-shift reports to department management.
• Perform regular audits, including chart and procedure audits.
• Train and onboard new clinic staff on triage, workflows, tasks, and documentation.
• Monitor clinic operations and proactively address workflow needs.
• Attend clinic staff, department, and provider meetings as requested.
• Participate in quality improvement initiatives and educational activities.
• Provide individualized patient care and education tailored to patient needs.
• Open and prepare charts for clinic visits.
• Improve patient understanding of treatment options and care plans.
• Take medical histories and record vital signs.
• Obtain records from referring physicians, hospitals, laboratories, emergency departments, and radiology facilities accurately.
• Prepare patients for examinations and procedures.
• Assist physicians with examinations and diagnostic procedures.
• Perform triage tasks, including escorting patients to treatment rooms.
• Draw blood and administer injections under the supervision of a Physician or Registered Nurse.
• Change wound dressings and provide post-procedure care.
• Explain treatments and procedures to patients.
• Chaperone and assist during colposcopies, hysteroscopies, and other minor procedures.
• Collect and prepare laboratory specimens.
• Reconcile allergy lists, medication lists, and smoking status.
• Instruct patients on medications, treatments, and special diets.
• Maintain clean, well-equipped examination rooms and sterilize instruments.
• Follow infection control, environmental safety, and patient confidentiality protocols.
• Facilitate referrals to consultants as directed by physicians.
• Assist physicians in addressing patient questions and concerns.
• Assist with scheduling diagnostic tests, procedures, and ultrasounds.
• Perform phone triage under the supervision of an RN.
• Provide pre-operative education under the supervision of an RN or physician.
• Collaborate with billing to obtain authorizations for medications, contraceptive devices, and surgeries.
• Receive and complete assigned tasks from providers.
• Ensure efficient workflow and adherence to departmental standards.
• Support back-office administrative functions as required.
• Participate in staff meetings, educational lectures, and quality improvement initiatives.
• Perform other duties as assigned based on departmental needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed