Lead Medical Assistant - Bexley

OhioHealth•Bexley, OH

About The Position

The Lead Medical Assistant provides clinical support to healthcare professionals and helps ensure quality, efficient patient care. The role leads clinical staff activities, serves as a clinical subject matter expert, trains new staff, and promotes clinical quality and safety. It supports effective patient flow, resource allocation, staff performance, workflow, and operational coordination while maintaining high standards of service and patient satisfaction. The Lead Medical Assistant prepares patients for visits and provides services and education as determined by providers, consistent with provider licensure, OhioHealth policy, and scope of practice. The role also maintains accurate administrative and EMR records, including monitoring the EMR inbasket, and supports EMR quality and billing accuracy. It contributes to daily improvement and care-team tracking, audits, collaborative review, and practice business metrics. The position works with the Practice Manager and/or Clinical Manager on staff competence, staffing needs, coverage, and resolution of operational and staffing issues. It helps manage provider care-team schedules to ensure patients see the appropriate provider at the appropriate time. The work requires attention to safety, quality, efficiency, infection control, and compliance with OhioHealth policies and procedures.

Requirements

High school diploma or GED.
Basic Life Support (BLS) certification from the American Heart Association.
Successful completion of Care Connect EMR documentation skills.

Nice To Haves

Associate degree or higher.
Experience using EPIC.
Experience as a preceptor.
Committee involvement.
Five or more years of experience working in a physician practice or healthcare setting.
Experience as an EPIC SuperUser.
Experience in process improvement.
Experience as a committee lead or co-chair.
Experience in project management.
Teaching experience.
Supervisory or informal leadership experience.

Responsibilities

Facilitate efficient patient flow by preparing patients for visits or admissions and providing services and education as directed by providers and within applicable licensure, policy, and scope of practice.
Complete Care Connect EMR documentation and maintain current information, including maintaining and monitoring the EMR inbasket.
Perform administrative duties and maintain documentation guidelines for chargeable patient items and services.
Maintain and clean the work environment, equipment, and work area, and report equipment malfunctions to appropriate personnel.
Communicate respectfully and caringly with patients and customers.
Collaborate with and anticipate the needs of the healthcare team to support continuity and quality of care and coordination of services.
Collect, monitor, and report patient data and needs as appropriate.
Promote safety, infection control, and clinical standards, and support optimal employee performance.
Use process improvement practices and maintain employee performance against standard work and daily lead metrics.
Manage provider care-team schedules and patient flow so patients see the appropriate provider at the appropriate time.
Support daily improvement and care-team tracking, including audits and collaborative review.
Ensure EMR quality and billing accuracy.
Determine work procedures, prepare work schedules, and expedite workflow.
Support practice business metrics.
Assist the Practice Manager and/or Clinical Manager in maintaining clinical competence of medical assistants.
Notify the Practice Manager of staffing shortages or needs, assist with coverage, support daily staffing of clinical positions, and arrange coverage for absences and time off.
Partner with the Practice Manager and/or Clinical Manager to resolve operational and staffing issues.
Comply with scope-of-practice requirements and OhioHealth policies and procedures.