Lead Certified Medical Assistant

Advanced Urology•Snellville, GA

About The Position

The Lead Medical Assistant (MA) creates an exceptional patient experience by providing competent and compassionate care. The role is fluid and versatile, with progressively increasing responsibilities that include helping direct efficiencies and maintaining high standards for electronic medical record (EMR) documentation in the clinic and ambulatory surgery center (ASC). In a fast-paced, high-volume environment, the Lead MA gathers and analyzes accurate clinical information from patient charts, guides clinical staff, and communicates effectively with staff and providers to manage clinic flow. The Lead MA monitors patients and workflow, delegates tasks clearly, supports an effective and efficient clinic, helps create a positive and motivating work environment, takes responsibility for the impact of their actions, adapts to situational and group dynamics, and implements new or changing processes as directed to optimize patient experience and outcomes.

Requirements

High school diploma or GED.
At least 2 years of clinical experience.
Current CMA certification or equivalent work experience.
Ability to acquire, analyze, and communicate accurate clinical information in a fast-paced, high-volume setting.
Ability to direct work, delegate tasks, and adapt to changing situations.
Professional communication skills and ability to collaborate with patients, providers, and clinical staff.

Nice To Haves

At least 3 years of experience in urology or gynecology.
Previous experience in high-volume clinical settings.
Working knowledge of an electronic medical record (EMR) system or program.
Current CMA certification.

Responsibilities

Acquire and analyze accurate clinical information from patient charts and other sources.
Guide clinical staff, including medical assistants, sonographers, and FOC, based on information gathered.
Communicate clinical information to staff and providers in a timely and effective manner to help manage clinic flow.
Maintain accurate patient charting and high standards for EMR documentation in the clinic and ASC.
Monitor patients and workflow to keep the clinic functioning effectively and efficiently.
Delegate appropriate tasks to team members in a clear, compelling, and objective manner.
Promote a positive and motivating work environment where team members feel their contributions are visible and valued.
Take responsibility for personal actions and their impact.
Observe situational and group dynamics and choose appropriate approaches to solve problems.
Implement new or changing processes and practices in current workflows as directed to optimize patient experience and outcomes.