Lead Medical Assistant

Express Pain And Urgent Care • Lardeo, TX

1d • Onsite

About The Position

Epic Pain Management is seeking an experienced Lead Medical Assistant for its Laredo clinical team. This full-time role supports day-to-day clinical operations while performing the responsibilities of an experienced Medical Assistant. The Lead Medical Assistant provides direct clinical support, guides Medical Assistant staff, coordinates workflows, supports provider needs, and helps ensure accurate and efficient completion of clinical responsibilities. The position is suited to someone with pain management experience and prior leadership, team lead, supervisory, or other healthcare leadership experience.

The role combines clinical leadership and hands-on patient care. The Lead Medical Assistant helps maintain a professional, collaborative team environment and supports efficient, high-quality operations and compassionate patient care at the Laredo location.

Requirements

• Certified or Registered Medical Assistant required.
• Pain management experience required.
• Previous Medical Assistant lead, team lead, supervisory, or other healthcare leadership experience required.
• Strong knowledge of pain management clinical workflows and procedures.
• Proficient with EMR systems and clinical documentation.
• Skilled with IM injections.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to provide direction while maintaining a professional and collaborative team environment.
• Dependable, accountable, and comfortable working in a fast-paced clinical setting.

Nice To Haves

• Bilingual in English and Spanish highly preferred.
• Experience assisting with pain management injections and in-office procedures preferred.
• IV insertion skills and IV certification are a plus.

Responsibilities

• Provide day-to-day guidance and support to Medical Assistant staff.
• Help coordinate clinical workflow, patient flow, and daily assignments.
• Serve as a resource for Medical Assistants regarding clinical procedures, workflows, and expectations.
• Assist with training and onboarding new Medical Assistants.
• Identify workflow, performance, or operational concerns and communicate them to management.
• Promote professionalism, teamwork, accountability, and high standards of patient care.
• Ensure clinical areas are maintained, stocked, and prepared for daily operations.
• Room and triage patients; document vital signs, medical histories, pain assessments, medications, allergies, and chief complaints accurately.
• Prepare patients, exam rooms, and equipment for examinations and procedures.
• Assist providers with pain management procedures, injections, and other in-office treatments.
• Administer IM injections and perform other approved clinical procedures within scope and certification.
• Perform EKGs, point-of-care testing, and other diagnostic workflows as required.
• Support providers throughout the clinical day and help address workflow needs.
• Provide patients with clear instructions about procedures, treatment plans, medications, and follow-up care.
• Coordinate referrals, imaging orders, and follow-up appointments as needed.
• Communicate professionally and compassionately with patients, providers, and team members.
• Help resolve patient-flow concerns and support a positive patient experience.
• Maintain accurate and timely EMR documentation.
• Ensure clinical documentation, orders, and patient updates are completed appropriately.
• Follow infection-control, OSHA, safety, and company policies and procedures.
• Help maintain appropriate inventory levels for medications and clinical supplies.

Benefits

• PTO and paid holidays.
• 401(k) with 4% employer match.
• 80% employer-paid medical insurance for employees.
• Optional dental, vision, and family plans.
• Pet insurance.
• Legal insurance.
• Identity theft protection.
• Travel insurance.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed