Lead Medical Assistant or LPN - Defiance, OH

Marathon Health • Defiance, OH

19d • $24 - $30 • Onsite

About The Position

Marathon Health is hiring a Lead Medical Assistant or LPN in Defiance, Ohio. The role leads patient-centered primary and preventive care while managing the day-to-day operations of a Health Center. It combines clinical care with operational coordination, supporting quality care delivery and effective clinic operations. The position requires a consistent on-site presence to support staff, monitor operations, and ensure high-quality care.

Clinical care accounts for approximately 75% of the role, including patient evaluations and care planning, chronic-condition management, and supporting a positive patient experience. Health Center operations account for approximately 25% and include oversight of workflows, staffing, scheduling, patient flow, inventory, compliance, quality reviews, and daily huddles. The role also coordinates with internal support teams and partners with organizational stakeholders to align care delivery with company goals.

The Lead supports team culture and people operations, including teammate scheduling, payroll approvals, onboarding, recruiting, training, engagement, communication, and conflict resolution. The role also coordinates client events such as biometric screenings, health fairs, and wellness outreach, and works with the team on patient engagement strategies.

Requirements

• At least 4 years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers, and teammates.
• Experience in a direct healthcare setting or professional role with an active certification such as CMA, LPN, LVN, or another healthcare specialization.
• Excellent written and oral communication skills, including the ability to communicate with clients, patients, business leaders, and professionals.
• Exceptional customer service skills and ability to promote teamwork.
• Ability to build and maintain trusting relationships with integrity and commitment.
• Excellent time management and ability to multitask, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptability to manage competing priorities in a fast-paced, evolving workplace.

Responsibilities

• Provide primary and preventive care, including comprehensive evaluations and care planning.
• Manage chronic conditions through ongoing collaborative care.
• Support a positive patient experience, including patient satisfaction metrics such as NPS scores.
• Oversee daily Health Center operations, including workflows, patient flow, scheduling, inventory, and regulatory compliance.
• Monitor operational measures and processes, including frozen time, visits per hour, utilization, same- or next-day availability, missing slips, daily logs, and service recovery.
• Coordinate with internal support teams to address IT, technical, facility, and supply issues.
• Lead quality reviews and maintain alignment with applicable standards and certifications.
• Oversee teammate scheduling and coverage, including coverage related to PTO and leave requests.
• Support Health Center go-live readiness by being on site during opening, directing clinical support staff, ensuring QC testing, documentation, and staff competencies are completed, and coordinating with PMO and internal teams to resolve setup needs.
• Ensure daily huddles are conducted.
• Approve teammate timesheets and PTO.
• Promote a positive, high-performing team culture using engagement, recognition, and coaching tools.
• Address teammate concerns, resolve conflicts, support fair treatment, and promote communication between teammates and leaders.
• Lead teammate recruiting and selection in partnership with operations leadership; manage requisitions, onboarding, training, and support for new teammates.
• Serve as the primary communication point for clinical support staff and coordinate timely distribution of company information and meeting communications.
• Coordinate client events such as biometric screenings, health fairs, and wellness outreach.
• Partner with the team on patient engagement strategies to improve participation and outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed