Lead Medical Assistant or LPN - Defiance, OH

Marathon Health•Defiance, OH

13d•Onsite

About The Position

The Health Center Lead I, LPN provides high-quality, patient-centered primary and preventive care while managing the daily operations of a health center. This dual-function role combines clinical care with operational coordination, including oversight of workflows, staffing, scheduling, and compliance. The role collaborates with internal stakeholders, including the Director of Operations and Market Medical Director, to align care delivery with organizational goals. A consistent on-site presence is required to support staff, monitor operations, and ensure high-quality care. Clinical responsibilities include comprehensive evaluations and care planning, ongoing collaborative management of chronic conditions, and supporting a positive patient experience. Operational duties include overseeing patient flow, scheduling, inventory, regulatory compliance, quality reviews, staffing coverage, and coordination with internal support teams. The lead also supports health center openings, daily team huddles, teammate engagement and development, recruitment and onboarding, communications, and client events such as biometric screenings, health fairs, and wellness outreach.

Requirements

At least 4 years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers, and teammates.
Experience in a direct healthcare setting or professional role with an active certification such as CMA, LPN/LVN, or another healthcare specialization.
Excellent written and oral communication skills, including the ability to communicate with clients, patients, business leaders, and professionals.
Exceptional customer service skills and ability to promote teamwork.
Ability to build and maintain trusting relationships through integrity and commitment.
Excellent time management skills and ability to multitask, prioritize work, execute a plan, and meet deadlines.
Flexibility and adaptability to manage competing priorities in a fast-paced, evolving workplace.

Responsibilities

Provide primary and preventive care, including comprehensive evaluations and care planning.
Manage chronic conditions through ongoing, collaborative care.
Support a positive patient experience, including satisfaction metrics such as NPS scores.
Oversee daily health center operations, including workflows, patient flow, scheduling, inventory, and regulatory compliance.
Monitor operational measures and processes, including frozen time, visits per hour, utilization, same/next-day availability, missing slips, daily logs, and service recovery.
Coordinate with internal support teams to resolve IT, technical, facility, or supply issues.
Lead quality reviews and maintain alignment with applicable standards and certifications.
Oversee teammate schedules and arrange coverage for PTO and leave requests.
Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring QC testing, documentation, and staff competencies are completed, and coordinating with PMO and internal teams to resolve setup needs.
Ensure daily huddles are held.
Approve teammate timesheets and PTO.
Build a positive, high-performing culture using engagement, recognition, coaching, and development tools.
Address teammate concerns, resolve conflicts, promote fair treatment, and support communication between teammates and leaders.
Lead recruitment and selection in partnership with operations leadership; manage requisitions, onboarding, training, and support for new teammates.
Serve as the primary communication point for clinical support staff and coordinate timely distribution of meeting information and company updates.
Coordinate client events, including biometric screenings, health fairs, and wellness outreach.
Partner with the team on patient engagement strategies to improve participation and outcomes.