Lead Maintenance Technician

Keener Group•Jacksonville, FL

7d•Onsite

About The Position

The Lead Maintenance Technician is responsible for maintaining the physical integrity of the community and providing a safe, secure, and well-maintained environment for residents, visitors, and staff. The role anticipates, identifies, and corrects property issues and establishes procedures to prevent them. The technician also trains maintenance employees on their duties and company policies and procedures, oversees maintenance work, and promotes resident satisfaction and protection of the property owner’s investment. The position works with the Community Manager on maintenance budgets and budget objectives. It includes hands-on repairs, preventive maintenance, safety inspections, service-request and make-ready coordination, inventory and recordkeeping, and oversight of maintenance staff and vendors. The technician is expected to follow applicable company policies and laws, maintain required safety and maintenance logs, support emergency coverage, and promote Keener’s customer-service culture.

Requirements

At least 3 years of experience in property maintenance or an equivalent field.
EPA certification.
Certified Pool Operator (CPO) license.
High school diploma or equivalent.
Score of at least 70% on the Regional Maintenance Qualification Test.
Working knowledge of electrical systems, appliances, plumbing, carpentry, plastering, pool systems, drywall repair, painting, and HVAC.
Ability to operate small hand tools and power tools.
Ability to safely use and maintain the listed hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Valid driver’s license and automobile insurance coverage.
Ability to meet the described physical requirements, including frequent standing, bending, climbing stairs, reaching, gripping, and lifting or carrying supplies and equipment; items over 50 pounds must be moved with assistance.
Ability to use listening skills to diagnose repairs and communicate verbally with staff, vendors, and residents.
Ability to follow safety rules, use appropriate safety equipment, and report unsafe conditions.

Nice To Haves

Certified Apartment Maintenance Technician (CAMT) certification.

Responsibilities

Conduct business in accordance with company policies and procedures and applicable state and federal laws, including OSHA, ADA, and Fair Housing laws.
Assist the Community Manager in formulating annual budgets for repairs, maintenance, and replacements, and help achieve approved budgeted NOI objectives.
Obtain Community Manager approval before ordering supplies or services that exceed the approved operating budget.
Perform maintenance tasks or delegate them to maintenance staff, inspect work, document inventory used, and manage the prioritization and completion of resident service requests and preventive maintenance.
Correct maintenance situations within 24 hours when possible and schedule rotating, 24/7 emergency availability for maintenance staff.
Complete required monthly safety courses, maintain and communicate HAZCOM standards, and keep MSDS sheets and required logs current and accessible.
Monitor property conditions, promptly correct unsafe conditions, conduct daily safety inspections of the property and maintenance shop, and maintain tools and equipment safely.
Schedule and perform routine, minor, and manufacturer-recommended maintenance on property equipment and systems.
Provide orientation and job training to new and subordinate maintenance employees, ensure required company training is completed, and promote safe work practices and proper PPE use.
Maintain records in property management software for preventive maintenance, service requests, expenditures, apartment make-ready status, and work in progress.
Order and maintain supplies, organize the maintenance shop, and maintain required EPA Freon, MSDS, pool, capital inventory, on-call, and other logs.
Coordinate pool cleaning and maintenance in compliance with HRS standards.
Diagnose and repair a range of property systems and components, including electrical, plumbing, HVAC, appliances, irrigation, building fixtures, flooring, roofing, lighting, locks, security systems, walls, and pool and spa areas.
Schedule and assign service requests, make-ready work, staff, and vendors; ensure make-ready repairs and services are completed correctly and on schedule.
Report major repairs and requisitions to the Community Manager before spending funds.
Change apartment locks, make replacement keys, move heavy appliances and equipment, and help remove abandoned items when needed.
Maintain spare parts and materials, identify utility and fixture shutoffs and sewer cleanouts, and prepare maps showing their locations.
Clean work areas, keep storage areas locked when not in use, assist with grounds upkeep, and perform safety-related duties.
Perform additional duties assigned by the Community Manager or Regional Supervisor.
Promote the company’s Keener Care culture and strategic goals, and provide superior customer service to residents, vendors, and coworkers.