Lead Maintenance Technician

TRINITY MANAGEMENT COMPANY LLC•Gilbert, AZ

5d•$26 - $27•Onsite

About The Position

Responsible for completing general inspections, service requests, apartment turns, general maintenance repairs throughout the property, and pool care as directed by the Maintenance Supervisor and Property Manager. This role involves maintaining electrical systems, lighting, plumbing, and performing minor building improvements, as well as maintenance of roofs, fixture replacements, floor installation, and ceiling tile replacements. The Lead Maintenance Technician is also responsible for ensuring apartment "Turns" are completed on or before the day prior to the scheduled move-in date, meeting or exceeding company standards, and decreasing utility costs. General property maintenance includes inspecting and repairing company vehicles, power equipment, and hand tools, responding to emergency calls within fifteen minutes when on-call, and maintaining the property's curb appeal and cleanliness. The role requires adherence to the Policies and Procedures Manual, Fair Housing Laws, OSHA, and Safety Manual standards, and reporting any safety violations.

Requirements

High school diploma or equivalent.
Minimum of 3 years of residential property maintenance or equivalent experience required.
Maintains continuous and detailed daily communication with the Maintenance Supervisor regarding all aspects of property maintenance including but not limited to safety and compliance concerns, curb appeal, work orders, turns, resident concerns, and vendor performance.
Communicates effectively and positively with residents to enhance customer satisfaction and increase retention.
Reports accurate information to the Maintenance supervisor in a timely manner.
Communicates messages, ideas, and concerns to the Maintenance Supervisor and Property Manager in a thorough and clear manner.
Maintains open, honest and timely communication with residents regarding maintenance requests and property concerns.
Ensures all communicated commitments with residents are fulfilled and appropriate follow up communication is provided when necessary.
Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking and hearing.
Ability to identify and distinguish color.
Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to climb stairs; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; to lift, carry, push, and/or pull moderate to heavy amounts of weight; to operate assigned equipment and vehicles; and to verbally communicate to exchange information.
Must be able to lift up to 30 pounds at times.
Must have reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.
Flexible schedule – must be able to work weekdays, evenings, weekends and some Holidays.
Must be willing and able to occasionally travel, including working at other property locations or overnight trips.

Nice To Haves

HVAC, EPA, OSHA Certificates preferred.

Responsibilities

Completes assigned Service Requests in 48 hours.
Organizes and completes work orders based on priority (emergency vs. non-emergency).
Completes work orders efficiently and ensures parts and equipment required for service requests are available and in hand prior to arriving at the resident’s home.
Demonstrates and maintains a high level of competency in plumbing, heating and cooling systems, pool care and maintenance, painting, and small appliance repair.
Troubleshoots and repairs HVAC, plumbing, appliances, swimming pools, painting, electrical, irrigation systems, and carpentry.
Maintains electrical systems, lighting, plumbing, and performs minor building improvements.
Performs maintenance of roofs, fixture replacements, floor installation, and ceiling tile replacements.
Ensures "Turns" are completed on or before the day prior to the scheduled move in date.
Delivers "Turns" that meet or exceed the standards per the Company Policies and Procedures.
Decreases utility costs by effectively following the Utility and Energy Conservation section of Policies and Procedure Manual.
Inspects, maintains, and repairs all company vehicles, power equipment, and hand tools.
Responds to all emergency calls within fifteen minutes when working on-call.
Maintains property’s curb appeal and general cleanliness of the property and common areas.
Meets or exceeds all specified objectives including, but not limited to, monthly goals set forth by the Maintenance Supervisor and Property Manager.
Understands and adheres to the Policies and Procedures Manual, Fair Housing Laws, OSHA and Safety Manual standards.
Reports any safety violations to the Maintenance Supervisor and/or Property Manager.
Maintains continuous and detailed daily communication with the Maintenance Supervisor regarding all aspects of property maintenance including but not limited to safety and compliance concerns, curb appeal, work orders, turns, resident concerns, and vendor performance.
Communicates effectively and positively with residents to enhance customer satisfaction and increase retention.
Reports accurate information to the Maintenance supervisor in a timely manner.
Communicates messages, ideas, and concerns to the Maintenance Supervisor and Property Manager in a thorough and clear manner.
Maintains open, honest and timely communication with residents regarding maintenance requests and property concerns.
Ensures all communicated commitments with residents are fulfilled and appropriate follow up communication is provided when necessary.
Ability to train maintenance technicians.