Lead IT Help Desk Technician

Murray Company Mechanical Contractors•Cypress, CA

7d•Onsite

About The Position

As the Lead Help Desk Technician, you will provide essential support to our employees, ensuring smooth operation of our IT systems and hardware. Your role will involve troubleshooting technical issues, managing software installations, and performing routine maintenance tasks. This position will be based onsite at our company headquarters in Cypress, CA 90630.

Requirements

CompTIA A+ certification.
5+ years of experiences in Helpdesk for Information Technology.
Excellent communication and customer service skills.
Willing to travel or commute to different offices as needed.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Proven experience with Windows operating systems and basic troubleshooting.
Experience in Microsoft Active Director (AD).
Proficiency in Office 365 applications.
Ability to use power tools, such as drills, for mounting equipment.

Nice To Haves

1+ year experience delegating or assigning work to a team strongly preferred.
Microsoft Certified Professional, or other CompTIA certificates.
Experience with Autodesk products.
Experience in the construction industry, or similar fast-paced industries.

Responsibilities

Provide technical support for Windows operating systems.
Troubleshoot and resolve basic hardware and software issues.
Support and manage Office 365 applications and services.
Assist with Autodesk product installations and troubleshooting.
Utilize power tools, such as drills, to mount TVs and accessories as needed.
Document and track issues and resolutions in the ticketing system.
Assist in setting up and configuring new computer systems and workstations.
Perform routine maintenance and updates on all company hardware and software.
Setup of workstations in corporate and remote locations, including configuration of hardware and software for use on network.
Conduct training of company personnel in the proper use of hardware and software
Troubleshoot and maintain hardware and software on a preventative as well as a corrective basis.
Maintain an accurate database of all IT assets, including hardware, contracts, software licenses, and maintenance, in coordination with the Service Desk Manager & IT Director.
Training users on new software and hardware.
Providing tips and best practices for efficient system use.
Maintaining records of issues and resolutions.
Documenting technical processes and procedures.
Creating and updating user manuals and guides.
Ensuring high levels of customer satisfaction, following up with users to ensure issues are fully resolved.